Customer Service Operator

Customer Service Operator – UK Transport

Location: Leeds, LS19

Full Time / Competitive Salary

My client, a leading transport and logistics company, committed to providing efficient, reliable, and customer-focused solutions across the UK, is looking for a proactive Customer Service Operator to help maintain their high standards of service.

As a Customer Service Operator, you’ll be the first point of contact for clients, ensuring queries are handled promptly and professionally. You’ll liaise with the transport planning and warehouse teams to ensure smooth delivery operations and customer satisfaction.

Key Responsibilities:

1. Respond to customer enquiries via phone and email in a timely and friendly manner
2. Update customers on delivery status, resolving issues quickly and effectively
3. Coordinate with drivers and transport planners to monitor daily schedules
4. Process bookings and input data into the transport management system
5. Investigate and resolve delivery discrepancies or complaints
6. Maintain accurate records of communication and service activity

What We Offer:

• A supportive and friendly working environment
• Opportunities for career development and training
• Competitive salary and benefits package

WR Logistics is the #1 recruitment partner for vacancies in the logistics industry. We recruit across the UK for both permanent and contract roles.

WR is acting as an Employment Agency in relation to this vacancy.