Customer Service & Operations Specialist

Radleys; Saffron Walden; On-site; GBP 21,000 - 30,000; Full time

Job summary

Radleys, a UK-based manufacturer of scientific equipment, is seeking a customer service professional to support both customers and internal teams. The role involves responding to inquiries by phone, email and live chat, processing orders, and coordinating with sales and supply chain to ensure accurate data and timely deliveries.

The ideal candidate will have proven customer service experience, strong communication skills, and proficiency with Salesforce, NetSuite and Microsoft Office.

Qualifications

• Previous customer service experience (essential)
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• Experience with order processing systems (e.g. Pegasus Opera, Oracle NetSuite, SAP)
• Experience using CRM or database systems (e.g. Salesforce, Access, ACT, Maximiser)
• Strong communication skills, both written and verbal, with the ability to build positive working relationships with customers and colleagues
• A positive, proactive approach with a ‘can do’ attitude
• Good organisation and attention to detail, with a high level of accuracy
• The ability to prioritise and manage a varied workload
• A willingness to suggest improvements to processes and systems
• A reliable and diligent approach, seeing tasks through to completion
• The ability to work both independently and as part of a team
• A practical approach to problem-solving

Responsibilities

• Respond to customer enquiries via telephone, email and live chat
• Process and acknowledge purchase orders using Salesforce and Oracle NetSuite
• Prepare customer quotations using Salesforce and Microsoft Word
• Support UK Technical Sales Specialists and International Territory Managers
• Liaise with customers and distributors to arrange shipments
• Monitor and review back orders daily, working with the Supply Chain team
• Maintain accurate records and update customer data in Salesforce
• Provide customers with delivery updates and communicate any delays
• Record customer feedback and contribute to weekly reporting

Skills

Customer service

Communication

Organisation

Attention to detail

Teamwork

Problem solving

Proactive attitude

Tools

Pegasus Opera

Oracle NetSuite

SAP

Salesforce

Access

ACT

Maximiser

Microsoft Word

Excel

Outlook

Job description

Radleys, a UK-based manufacturer of scientific equipment, is seeking a customer service professional to support both customers and internal teams. The role involves responding to inquiries by phone, email and live chat, processing orders, and coordinating with sales and supply chain to ensure accurate data and timely deliveries.

The ideal candidate will have proven customer service experience, strong communication skills, and proficiency with Salesforce, NetSuite and Microsoft Office.