Customer Service Operations Manager

Olivercarol; Grimsby; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading FMCG export organization in Grimsby seeks a Customer Service Operations Manager to lead a team and enhance service standards. This position requires strong leadership skills and a commitment to customer satisfaction while coaching and developing staff for optimal performance.

Benefits

Bonus

Car Allowance

Healthcare

Benefits

Qualifications

• Demonstrated experience in customer service leadership with a successful team.
• Passion for improving service standards and mentoring teams.

Responsibilities

• Lead and strengthen a customer service function of approximately 25 members.
• Ensure exceptional service standards are maintained and improved.

Skills

Customer service leadership

Social and emotional intelligence

Job description

Grimsby, North Lincolnshire, United Kingdom

£40,000 - £50,000 + Bonus + Car Allowance + Healthcare + Benefits

Title: Customer Service Operations Manager

Location: Grimsby, North Lincolnshire

Our retained client Ramsden International are an award winning FMCG export organisation known for delivering exceptional service standards and FMCG product solutions to customers throughout the globe.

This newly created Customer Service Operations Manager further demonstrates the companies customer-centric agenda and will be responsible for strengthening and leading a customer service function of c25 members.

Reporting into an inspirational, talented and passionate Head of Operations (we would know, we placed her!) the Customer Service Manager will be responsible for ensuring that exceptional service standards are maintained and constantly improved upon. Main areas of customer service support will be related to assistance of the online order capturing system, active sales orders and aftersales advice and care.

This is a true leadership position. We are not looking for someone who will sit behind emails and a screen. You will walk the floor, listen into conversations with customers, guide, coach and mentor new starters and provide motivation and professional input to develop your team and team leaders. You will challenge where necessary and provide direction and decisive action when necessary.

Previous experience of handing a team of 20+ customer service members is advantageous but not essential. You will however demonstrate experience of effective customer service leadership that resulted in service standards increasing and team members flourishing within their roles.

We have supported Ramsden International on many domestic and international assignments and all successful appointments have high levels of social and emotional intelligence, have a passion for the role they play within an organisation, are team players and ultimately they thrive on performing well within their job.

As market leaders there is no where to hide both internally and externally and this role holds a business critical position. Up for the challenge? Apply for this Customer Service Operations Manager position with Ramsden International today!