Customer Service Officer / Security

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Officer / Security Guard in Glasgow. You will ensure safety and high customer service standards while working full-time in a dynamic environment. The role requires a valid SIA License and excellent interpersonal skills.

Benefits

Flexible benefits

Virtual GP

Financial wellbeing via Salary Finance

High street discounts

Cycle-to-work scheme

Life cover

Share schemes

Employee recognition programs

Qualifications

• Strong customer service skills required.
• Reliable and well-presented with excellent people skills.

Responsibilities

• Ensure high standards of security and customer service.
• Undertake regular patrols and report incidents.
• Provide a friendly welcome and assist with inquiries.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

Valid SIA Security Licence

Job description

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Job Details

• Job Title: Customer Service Officer / Security Guard
• Rate of Pay: £13.72 per hour
• Contract: Permanent
• Type of Employment: Full Time
• Hours: 40 hours per week
• Location: Buchanan Galleries, 220 Buchanan Street, Glasgow, G1 2FF
• Valid SIA License: Essential

As a Customer Service Officer, you will play an integral role in ensuring high standards of security, safety, and customer service are maintained at all times for visitors, colleagues, retailers, and contractors.

Main Duties - Security

• Work the hours and shifts as per employment conditions
• Undertake regular patrols of the site
• Follow management's assignment instructions
• Comply with Health and Safety policies
• Ensure Fire Regulations are followed
• Maintain site rules and regulations
• Report and log incidents
• Manage contractor adherence to site procedures
• Ensure visitor safety
• Assist with inquiries and emergencies
• Monitor CCTV where trained
• Report suspicious activities

Main Duties - Customer Service

• Prioritize customer welfare and experience
• Provide a friendly welcome during door duties
• Maintain respectful relationships with retailers
• Undertake customer service training
• Act as a Brand Ambassador

Essential Skills and Qualifications

• Valid SIA Security Licence and PS Surveillance Licence if required
• Reliable, helpful, well-presented with excellent people skills
• Ability to work independently or in a team
• Strong customer service skills
• Good communication and confidentiality skills
• Calm and able to work under pressure
• Confident and enthusiastic personality

Desirable Skills

Knowledge of local amenities and quick information sourcing skills are advantageous.

Benefits

Flexible benefits including virtual GP, financial wellbeing via Salary Finance, customizable benefits platform, high street discounts, cycle-to-work scheme, life cover, share schemes, and employee recognition programs.

About Mitie

Since 1987, Mitie employs over 68,000 staff globally, providing facilities management and professional services across various sectors including banking, government, hospitals, and schools.

Join Our Team

We value diversity and are committed to inclusive recruitment. For accommodations during the recruitment process, contact us via email.

Application

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