Transport Performance Officer

Liverpool City Region Combined Authority; Liverpool; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Free travel pass

EAP & counselling

Health plan

Job summary

Liverpool City Region Combined Authority is seeking a Transport Performance Officer to join the Network Performance Team. Drive performance insight across the Metro network and support decision-making with robust data analysis.

The role focuses on improving reliability, punctuality and customer experience, working with operators and stakeholders in a collaborative environment.

Qualifications

• Experience in monitoring performance, analysing complex data sets and producing meaningful reports.
• Strong communication and stakeholder management skills are essential.
• Ability to turn data into actionable insights for operational and strategic decision-making.

Responsibilities

• Analyse trends and investigate performance issues across bus, rail and other services.
• Collaborate with operators and stakeholders to identify improvements in reliability and punctuality.
• Develop and support performance systems and real‑time information services.

Skills

Data analysis

Performance monitoring

Stakeholder management

Report writing

Analytical mindset

Tools

Microsoft Office

Job description

To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no‑one is left behind

• Employer: Liverpool City Region Combined Authority
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 35 hours per week.
• Closing Date: 15/09/2026 at 23:59
• Reference: PL/26/343318

About the Role

Are you passionate about using data to make a real difference to how people travel? Do you want to play a key role in shaping the future of public transport across one of the UK's most ambitious city regions?

We're looking for a Transport Performance Officer to join our Network Performance Team and help drive continuous improvement across the Liverpool City Region's multi-modal transport network. Working at the heart of a dynamic and collaborative transport team, you'll be responsible for ensuring the accuracy, quality and insightfulness of performance data that supports operational decision-making across bus, rail and other transport services.

This is far more than a reporting role. You'll analyse trends, investigate performance issues, work closely with transport operators and stakeholders, and help identify opportunities to improve reliability, punctuality and customer experience across the Metro network. You'll contribute to the development of innovative performance systems, support real-time information services, and play a vital role in delivering a world-class transport offering for the people of the Liverpool City Region.

If you enjoy solving problems, turning complex data into meaningful insights, and seeing the impact of your work on services used by thousands of people every day, this is an exciting opportunity to make a genuine difference.

About the person

We're looking for a motivated and analytical individual who thrives in a fast-paced environment and is passionate about improving services through data and performance management. You will have experience of monitoring performance, analysing complex datasets and producing meaningful reports that support operational and strategic decision-making.

You'll be highly organised, able to manage competing priorities and confident working both independently and collaboratively. Strong communication and stakeholder management skills are essential, as you'll regularly work with operators, suppliers and colleagues from across the wider transport team.

You'll be comfortable using Microsoft Office applications and data systems, with the ability to identify trends, challenge existing processes and contribute innovative ideas that improve performance and efficiency. Most importantly, you'll bring enthusiasm, curiosity and a commitment to delivering excellent outcomes for customers and communities across the Liverpool City Region.

Join us and help shape a smarter, more reliable and customer-focused transport network for the future.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no‑one is left behind.

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa