Senior Business Analyst

Liverpool City Region Combined Authority; Liverpool; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous holiday entitlement

Hybrid working

Employee Assistance Programme

Westfield Health Programme

Bike to Work Scheme

Job summary

The Liverpool City Region Combined Authority is seeking a Senior Business Analyst to join the Transformation Team and help modernise services for the 1.6 million residents. You will translate requirements into tangible solutions, lead organisational design activity, and drive cost efficiencies through improved processes.

Work will involve developing Target Operating Models, process maps, and documentation, with strong stakeholder engagement and collaboration across business areas to deliver

Qualifications

• Senior business analysis experience in transformation programmes of significant scale, scope and pace.
• Experience documenting and delivering Target Operating Models and process maps to support service improvement.
• Strong stakeholder engagement, facilitation skills and cross-team collaboration.

Responsibilities

• Lead on transformation workstreams, gathering, analysing and verifying requirements.
• Document and deliver Target Operating Models and process maps to improve efficiency.
• Facilitate workshops with stakeholders to design improved ways of working and customer outcomes.

Skills

Senior BA experience

Stakeholder engagement

Process mapping

Workshop facilitation

Job description

To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no-one is left behind

• Employer: Liverpool City Region Combined Authority
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 35 hours per week.
• DBS Check: No
• Closing Date: 18/09/2026 at 23:59
• Reference: RES/26/343876

About the Role

The Liverpool City Region Combined Authority (LCRCA) is embarking on a significant period of transformation to meet its corporate plan objective of delivering a stronger, fairer, cleaner Liverpool City Region – with no one left behind. We are at the start of our journey and have big ambitions. We will be investing and want to exploit the opportunities available with new digital capabilities to achieve modernisation of our services and more efficient ways of working.

We are looking for support from exceptional individuals with Business Analysis and transformation experience who can join our Transformation Team and translate our requirements into tangible solutions. This is a fantastic opportunity to really shape and influence the future direction of our organisation so it can deliver its commitments for the 1.6m people who reside in the Liverpool City Region.

The Delivery & Assurance Team at the Combined Authority is central to the development and delivery of a diverse range of high-profile, large-scale projects and programmes. The team has been recognised through our staff survey as high performing and effective, with a supportive culture. We have developed a standardised project delivery framework, utilising industry recognised methodologies, tools and templates to ensure our projects are delivered consistently and to a high standard. We act as champions for the profession across the City Region and are passionate about delivering high quality projects for the City Region.

About the person

Success here means identifying impactful solutions, designing deliverable projects and balancing the complex needs of multiple stakeholder partners and customers. You’ll know how to make sense of large quantities of complex and often contradictory information, form options and designs, drive results, innovate and be determined to deliver change.

You will be supported with a mandate to lead on organisational design activity and you will enable business functions by helping to look at their processes differently; putting the customer at the heart of our service design and delivery and driving cost efficiencies in the process. You’ll be collaborating with a high performing team at a key time as we build the infrastructure for future transformation programme delivery.

You can expect that if you are successful, you will have the opportunity to work across a range of projects and sector areas, responding to the needs of the business. Our Project Delivery Framework and common working practices will support you to adapt to this challenge and delivering projects with consistency, that really make a difference.

If you have a passion for getting things done, and have the drive and ambition to make a difference in the Liverpool City Region, this is a great role for you.

• 1) Senior business analysis experience in transformation programmes of significant scale, scope and pace, including the ability to gather, analyse, document and verify functional and non-functional requirements.
• 2) Experience of documenting and delivering Target Operating Models, process maps and requirements documentation that support service improvement, customer outcomes and efficiency.
• 3) Strong stakeholder engagement and facilitation skills, with the ability to work collaboratively across business areas, build consensus, and lead workshops to understand current processes and design improved ways of working.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background,are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption),are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa