Customer Service officer

Forge Shopping; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

Forge Shopping is seeking a Customer Service Officer to join our centre team in Glasgow. You will patrol the centre, monitor CCTV, respond to incidents, and assist visitors, tenants and staff to maintain a safe and welcoming environment.

We value strong communication, calmness under pressure, and a proactive approach to customer care and safety. Applicants should have experience in security or customer service and hold a valid SIA licence.

Qualifications

• Previous experience in a security or customer service role is preferred.
• Must hold a valid SIA licence.

Responsibilities

• Carry out regular patrols across the centre.
• Monitor CCTV systems and respond to incidents.
• Respond to alarms and security incidents.
• Assist customers and support retailers with security concerns.
• Maintain a safe and welcoming environment for visitors, tenants and staff.

Skills

Communication skills

Calm under pressure

Proactive approach

Education

SIA licence

Job description

We are currently looking for a Customer Service Officer to join our centre team. This is an exciting opportunity for an enthusiastic and professional individual who is passionate about delivering excellent customer service while helping to maintain a safe and welcoming environment for our visitors, tenants and staff.

The role will involve carrying out regular patrols across the centre, monitoring CCTV systems, responding to incidents and alarms, assisting customers and supporting retailers with any security concerns. The successful candidate will have strong communication skills, the ability to remain calm under pressure and a proactive approach to customer care and safety.

Previous experience in a security or customer service role is preferred, and applicants must hold a valid SIA licence. Flexible working hours, including weekends and shift work, will be required.