Customer Service Officer

NHS Scotland; Glasgow; Hybrid; GBP 20,000 - 28,000; Part time

Job summary

NHS Scotland is seeking a Customer Service Officer for the Primary and Community Care Directorate. This role involves ensuring high-quality services for various health professionals while contributing to the overall improvement of public health in Scotland. Ideal candidates will have strong communication and organizational abilities, along with a commitment to customer satisfaction.

Benefits

Pension scheme

Occupational health services

Discounted leisure and shopping benefits

Qualifications

• Educated to HND level or significant experience in customer services.
• Excellent communication skills essential.
• Ability to handle challenging customers and prioritize work.

Responsibilities

• Provide support to General Dental Practitioners and Health Boards.
• Act as communication link between internal teams and customers.
• Share stakeholder feedback and contribute to service development.

Skills

Communication

Organizational skills

Interpersonal skills

Customer focus

Education

HND level in Business Administration/Marketing

Job description

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About The Organisation

This is an exciting opportunity to work in the Primary and Community Care (PaCC) Directorate at NHS National Services Scotland and to help improve the health and wellbeing of the people of Scotland.

About The Organisation

This is an exciting opportunity to work in the Primary and Community Care (PaCC) Directorate at NHS National Services Scotland and to help improve the health and wellbeing of the people of Scotland.

As a vital part of NHS Scotland, NHS National Services Scotland (NHS NSS) works in partnership with a wide range of organisations - NHS clinicians and management, government, Health and Social Care Integration Bodies, Family Health Services contractors, local authorities, voluntary organisations, academia and many others.

Practitioner Services processes claims and issues payments to all Primary Care Contractors in Scotland on behalf of NHS Boards; General Medical Practitioners, General Dental Practitioners, General Ophthalmic Practitioners and Community Pharmacists. On behalf of the National Health Service in Scotland, Practitioner Services administer contracts worth over £2.3 billion.

The Post

We currently have a vacancy within the Customer Services team for a Customer Service Officer. The team provides support to General Dental Practitioners, the Public Dental Service, Opticians and Health Boards across Scotland ensuring a high quality of service which meets the needs of our customers. We act as a communications link between internal Dental & Ophthalmic teams and the profession, sharing stakeholder feedback and taking forward initiatives for the continual development of our services.

The Candidate

The post-holder will be educated to HND level and possess relevant experience in a Customer Services environment, or be working towards an HND in Business Administration/Marketing or a related field or have significant experience of working in a customer services environment. The successful candidate will be an excellent, confident communicator and will be able to deal with a range of people using a variety of communication methods. They will have the ability to define and explain problems and issues, and have excellent organisational and interpersonal skills. The post-holder will be required to work both as part of a team and on their own, and must display the ability to show initiative and prioritise work. An excellent customer focus is essential along with the ability to handle challenging customers. Knowledge of other Practitioner Services functions is advantageous.

Location and Working Pattern:

Gyle Square, Edinburgh or Delta House, Glasgow.

Currently hybrid working.

Monday to Friday, 37 hours per week. Please be aware due to the nature of the role, no part time or compressed hours can be accommodated.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further Information

For an informal discussion on the post, please contact Zenash Tegegn on [e-mail] or Tel: [phone]

Closing date for completed applications is Friday 13th June 2025.

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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