Customer Service Officer

holcim; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a leading sustainable building materials company as a part-time Customer Service representative. You will be responsible for handling customer enquiries, processing orders, and maintaining effective communication with team members. The role offers flexible working hours and full training is provided to support your development in an inclusive and supportive environment.

Qualifications

• Experience in customer service or similar role.
• Comfortable in fast-paced environments and handling high call volumes.
• Strong written and verbal communication skills.

Responsibilities

• Handle customer enquiries and advise on delays.
• Process customer orders accurately and timely.
• Maintain communication with sales and production staff.

Skills

Problem-solving

Conflict Resolution

Attention to Detail

Communication

Tools

Google Suite

MS Office

Job description

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• Exciting part-time opportunity within the world's leading sustainable building materials company.
• Must be available to work 25 hours per week, 5 hrs per day, 5 days a week.
• Supportive and diverse management setting realistic targets and goals.

Holcim:

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Opportunity:

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

• Handle customer enquiries promptly and courteously and advise of any delays.
• Process customer orders in an accurate and timely manner.
• Maintain regular and effective communication with both sales and production staff.
• Escalate any customer issues that you are unable to resolve to the appropriate department/manager.
• Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.
• Ensure full knowledge and compliance with the Allocation Procedure Manual.
• Consistently improve on processes.
• Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.
• Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.
• Be the main point of contact for customers and employees.

About you:

• Previous experience in a customer service or similar role.
• Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking high volume of calls a day.
• Available to work 25 hours per week, 5 hrs per day, 5 days a week - hours reasonably flexible i.e. 9 am to 2pm or 7am to 12pm.
• Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.
• Excellent problem-solving & conflict resolution skills are essential.
• Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you had experience in precast or concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

This is an outstanding opportunity to grow your career within our world leading business.

Why Holcim?

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce.We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.