Customer Service & Network Team Manager

TN United Kingdom; Plymouth; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service and Network Team Manager in Plymouth. This full-time, permanent role offers a competitive salary and the chance to lead a dedicated team in providing high-quality wastewater services. You will oversee team performance, enhance customer experiences, and promote a safety culture. With ongoing development opportunities and a commitment to diversity, this role is perfect for someone looking to make a meaningful impact in a supportive environment. Join a company that values trust, individuality, and progress.

Benefits

Ongoing development and training opportunities

Generous holiday allowance

Discretionary bonus

Health benefits

Cycle to Work scheme

Qualifications

• 3+ years in customer service or supervisory roles.
• Full UK Driver’s Licence required.

Responsibilities

• Manage the Waste Water Service Field Delivery Team.
• Ensure excellent network service and performance.

Skills

Customer Service Management

Leadership Skills

Communication Skills

Organizational Skills

Health & Safety Knowledge

IT Skills

Education

A Levels or equivalent

Management Qualification

WAMITAB Certification

Job description

Social network you want to login/join with:

Customer Service & Network Team Manager, Plymouth

col-narrow-left

Client:

South West Water

Location:

Plymouth, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2345698c06c6

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

col-wide

Job Description:

At South West Water, we believe that the strongest businesses are built on solid, stable foundations— with a vision and culture that give them the freedom to change, improve, and innovate. We’re proud to provide reliable, efficient, and high-quality drinking water and wastewater services for the South West. We are committed to reaching net-zero by 2030 and partnering with Wildlife Trusts, National Parks, and local organizations to ensure a better future. Join a diverse team where opportunities flow and ideas are welcomed, #JustAddWater.

Are you looking for an opportunity where your work ethic will be valued and progression is championed?

We have a fantastic opportunity for a Customer Service and Network Team Manager in Plymouth. This is a full-time, permanent role with a competitive salary of £35,609 - £54,392 + benefits.

About the role:

You will manage the Waste Water Service Field Delivery Team, ensuring excellent network service, performance, training, and development, supporting the WWN Operations Manager in achieving business targets.

What you’ll be doing:

1. Engaging with and supporting the field team to meet targets
2. Ensuring safety and promoting a safety culture
3. Supporting customer communication to enhance customer experience
4. Managing work dispatch and resource allocation
5. Supporting planning, scheduling, and operational issues
6. Collaborating with Asset Management for timely work execution
7. Maintaining up-to-date work schedules
8. Motivating and engaging the team, fostering a positive environment
9. Communicating regularly through meetings and one-on-ones
10. Managing team performance and training needs
11. Supporting progression schemes and asset improvement bids
12. Participating in standby and weekend rotations
13. Representing the manager at meetings when needed

What we are looking for:

1. Willingness to participate in standby and weekend rotations
2. Full UK Driver’s Licence and ability to travel
3. Educational qualifications (A Levels, GCSEs, or equivalent)
4. Management qualification and experience
5. WAMITAB certification or willingness to achieve
6. Health & Safety qualifications or willingness to attain
7. At least 3 years in customer service or supervisory roles
8. Excellent communication and organizational skills
9. Knowledge of processes, systems, and legislation
10. Effective IT skills and team-building abilities
11. Leadership qualities and motivational skills

What's in it for you:

• Ongoing development and training opportunities
• Generous holiday allowance and bank holidays
• Discretionary bonus, pension, share schemes
• Health benefits, wellbeing programs, discounts
• Cycle to Work, financial support, and more

Closing Date: Tuesday 20th May 2025

If interested, please apply now for the Customer Services and Networks Team Manager position. We look forward to your application.

Be yourself, we like it that way. We are committed to diversity and inclusion, valuing everyone’s uniqueness. Our core values are:

• Be Rock Solid: Build trust and dependability
• Be You: Bring your best every day
• Be the Future: Embrace change, drive progress