Customer Service Manager: Lead Teams & Elevate Standards

Welcome Break; England; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Meal allowance

Annual bonus

Flexible schedule

Onsite discounts

Cycle to Work

Free parking

Uniform provided

Holiday allowance

Career progression

Job summary

Welcome Break in Peartree, Oxford (OX2 8JZ) is seeking a Customer Service Manager to lead our customer service and maintenance teams. You will drive service standards, manage site cleanliness, safety, and compliance, and work closely with the Site Leader to keep operations running smoothly.

The role offers a rewarding salary package with a competitive base and an annual bonus, plus a £10 meal allowance per shift.

Qualifications

• Experience leading teams in fast-paced retail or service.
• Ability to manage audits and inspections.
• Maintains high standards for cleanliness, safety and compliance.

Responsibilities

• Lead customer service and maintenance teams to deliver exceptional service and facilities.
• Oversee health & safety and compliance across site.
• Work with Site Leader to resolve issues and keep operations running smoothly.
• Drive audits and inspections and coordinate repairs with contractors.

Skills

Leadership

People management

Coaching

Customer service

Job description

Welcome Break in Peartree, Oxford (OX2 8JZ) is seeking a Customer Service Manager to lead our customer service and maintenance teams. You will drive service standards, manage site cleanliness, safety, and compliance, and work closely with the Site Leader to keep operations running smoothly.

The role offers a rewarding salary package with a competitive base and an annual bonus, plus a £10 meal allowance per shift.