Customer Service Manager: Hands-On Leader in B2B Ops

Prince Personnel; Shrewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

Prince Personnel is recruiting a Customer Service Manager for its Telford office. You will oversee day-to-day customer service operations, manage quotations and orders, and be the main point of contact for complex queries and escalations.

Leading a small team and working with Excel and ERP systems, you will monitor stock, generate management reports, and drive continuous service improvements while ensuring high levels of customer satisfaction.

Qualifications

• Proven experience in customer service or operations, preferably B2B.
• Experience supervising a small team and delivering coaching.
• Strong Excel skills for reporting and data analysis.
• Ability to handle complex enquiries and escalations.
• Experience with SAP or ERP systems.
• Organised with ability to manage multiple priorities.

Responsibilities

• Oversee day-to-day customer service operations and quotations.
• Respond to product, pricing, stock, and delivery queries.
• Monitor orders and track deliveries, resolving delays.
• Lead a small customer service and administration team.
• Produce regular reports for senior management using Excel.
• Coordinate with Sales, Warehouse/Logistics, Finance on queries.

Skills

SAP

Excel

People management

Customer queries handling

Order processing

Communication

Tools

ERP system (SAP)

Job description

Prince Personnel is recruiting a Customer Service Manager for its Telford office. You will oversee day-to-day customer service operations, manage quotations and orders, and be the main point of contact for complex queries and escalations.

Leading a small team and working with Excel and ERP systems, you will monitor stock, generate management reports, and drive continuous service improvements while ensuring high levels of customer satisfaction.