Customer Service Manager - Chemicals Industry

TN United Kingdom; Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading company in the chemicals industry is seeking a Customer Service Manager in Leeds. This role involves overseeing a team, ensuring excellent service delivery, and managing customer relationships. The ideal candidate has strong leadership skills and experience in customer service management. The position offers a hybrid work model and competitive salary with benefits.

Benefits

Private Medical Cover

Qualifications

• Experience in customer service management roles.
• Background in the chemicals industry is advantageous.

Responsibilities

• Lead and inspire the Customer Service team to deliver world-class service.
• Manage customer orders from initiation to delivery.
• Handle escalated customer issues promptly.

Skills

Leadership

Team Development

Tools

Microsoft Dynamics

Job description

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Customer Service Manager - Chemicals Industry, Leeds

Client:

Page Personnel

Location:

Leeds, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

69d272a22eb2

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

• Customer Service Manager
• Leeds / Hybrid

About Our Client

Page Group is partnering with a global specialist in the chemicals industry, seeking a Customer Service Manager. This role will oversee an internal CS Team, driving strategy and performance.

Job Responsibilities:

• Lead, motivate, and inspire the Customer Service team (9 FTEs) to deliver world-class service.
• Build and maintain relationships with key B2B customers through transparency and clear communication.
• Ensure customer quotations are accurate, align with expectations, and meet customer needs.
• Support field sales with product information, availability, and pricing.
• Manage customer orders from initiation to delivery, including quotations, processing, dispatch, and delivery.
• Coordinate with purchasing to understand stock levels, lead times, and demand.
• Regularly review processes to ensure efficiency and a positive customer experience.
• Handle escalated customer issues promptly.
• Ensure the team has the necessary tools and product knowledge.

Ideal Candidate:

• Experience in customer service management roles.
• Background in the chemicals industry (advantageous).
• Experience with Microsoft Dynamics.
• Strong leadership and team development skills.
• Ability to build high-performing teams.

What We Offer:

The Customer Service Manager role is based at our client's Leeds office, working Monday to Friday with a hybrid work model (3 days in-office). Salary ranges from £45,000 to £50,000 depending on experience, plus extensive benefits including private medical cover.