Customer Service Manager

B&M Retail Limited; Southend-on-Sea; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality & more

Job summary

B&M Retail Limited is seeking a Customer Service Manager for our New Railey store. This hands-on leadership role will own the front-end experience from entry to exit, guiding a team to deliver fast, friendly, and efficient service in a busy, high-energy environment.

The role is permanent and full-time, with flexibility across days, evenings, and weekends. You will drive service standards, handle customer queries with empathy, and contribute to a welcoming store culture that keeps queues

Qualifications

• Proven experience leading teams in retail settings.
• Experience delivering high-standard customer service.
• Confidence handling cash processes with accuracy.

Responsibilities

• Lead the front end and ensure fast, friendly service for customers.
• Keep queues moving and maintain a welcoming store atmosphere.
• Handle customer queries and feedback with confidence and care.
• Drive service standards and customer satisfaction KPIs.
• Collaborate with team to meet store goals and deadlines.

Skills

Team leadership

Customer service

Cash handling

Job description

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our New Railey store

This is a hands‑on leadership role where you’ll own the front‑end experience – from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high‑energy store.

It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What you’ll be doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

What you’ll bring

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast‑paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results‑driven with a focus on high service standards

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.