Customer Service Manager

Welcome Break; Oxford; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£10 meal allowance per shift

Flexible working patterns

Performance bonus schemes

Staff discounts across onsite brands

Descripción de la vacante

Welcome Break is seeking a Customer Service Manager to lead our customer service and maintenance teams at Peartree Roundabout, Woodstock. This full-time role offers a rewarding salary package up to £29000 with an annual bonus and a £10 meal allowance per shift.

You will oversee daily operations, maintain facilities, and ensure health & safety and compliance standards are followed across all areas, while delivering outstanding customer experiences.

Formación

• Management experience in a fast-paced retail, catering or customer service environment.
• Experience in leading, coaching and developing teams.
• Prioritising and maintaining standards in cleanliness, safety and compliance.
• Calm under pressure with ability to manage a high-volume environment.

Responsabilidades

• Lead customer service and maintenance teams to deliver excellent service.
• Ensure site cleanliness, hygiene and safety standards are met.
• Oversee audits, inspections and contractor repairs as needed.
• Collaborate with the Site Leader to resolve issues and drive improvements.

Conocimientos

Retail management

Team leadership

Customer service

Audits & compliance

Problem solving

Descripción del empleo

Select how often (in days) to receive an alert:

Peartree, Woodstock, Oxford, O, United Kingdom, OX2 8JZ

Job ID: 130081

Customer Service Manager

Welcome Break, Peartree Roundabout , Woodstock , OX2 8JZ

Full-time role | Rewarding salary package up to £29000 with annual bonus | £10 meal allowance every shift

Ready to lead from the front and set the standards that customers notice straight away?

As a Customer Service Manager at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.

This is a hands-on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. As a Customer Service Manager , you’ll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.

A Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.

• Have management experience in a fast-paced retail, catering or customer service environment
• Enjoy leading, coaching and developing teams and know how to get the best out of people
• Take real pride in standards from site cleanliness and presentation to safety and compliance
• Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment
• Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors
• Are ambitious and keen to grow your leadership career with clear progression opportunities

If you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!

What you’ll get as a Customer Service Manager at Welcome Break:

• £10 meal allowance every shift, saving you over £2500 a year on food!
• Flexible working patterns that suit your lifestyle with immediate start
• Quarterly or annual bonus schemes for running it like you own it
• 50% off onsite brands (including big brands like KFC, Burger King, Starbucks & Taco Bell) this will extend to your family and friends when you visit with them!
• Paid breaks allowing you to recharge your batteries
• MyWB discounts & reward portal, savings, cycle to work, cashback on thousands of retailers like Tesco, JD Sports and TUI!
• My Wellbeing Centre & Employee Assistance Programme to support you
• Inclusion Networks, making sure everybody’s included and recognised
• Annual incentive schemes to reward great performance
• Long Service awards celebrating key milestones in your career
• Clear (and award-winning!) e-learning and structured development plans for managers looking for senior management roles or specialised Head Office roles out in the field
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows as your career grows with us
• Workplace pension scheme with employer contributions to help you save for the future
• Free onsite parking across all Welcome Break locations
• Uniform provided – of course!

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with diffe