Customer Service Manager

Welcome Break; Cherwell District; A distancia; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£10 meal allowance per shift

Quarterly or annual bonus schemes

50% off onsite brands

Paid breaks

Wellbeing Centre & Employee Assistance

MyWB discounts & reward portal

Uniform provided

Free onsite parking

Long Service awards

Structured development plans

Descripción de la vacante

Welcome Break is seeking a Customer Service Manager at Peartree Roundabout, Woodstock, OX2 8JZ. You will lead our customer service and maintenance teams to deliver exceptional service, maintain immaculate facilities, and ensure a safe, welcoming environment for customers on the move.

This hands-on leadership role covers site cleanliness, proactive and reactive maintenance, and compliance with health and safety standards.

Formación

• Have management experience in a fast-paced retail, catering or customer service environment.
• Enjoy leading, coaching and developing teams and know how to get the best out of people.
• Take real pride in standards from site cleanliness and presentation to safety and compliance.
• Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment.
• Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors.

Responsabilidades

• Lead our customer service and maintenance teams to deliver exceptional service and facilities.
• Take ownership of site cleanliness, hygiene and safety across all areas.
• Work closely with the Site Leader to resolve issues and keep operations running smoothly.
• Lead audits and inspections and drive improvements based on feedback.

Conocimientos

Management experience

Team leadership

Standards & safety

Audit & inspections

Problem solving

Career growth

Descripción del empleo

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Peartree, Woodstock, Oxford, O, United Kingdom, OX2 8JZ

Job ID: 130081

Customer Service Manager

Welcome Break, Peartree Roundabout , Woodstock , OX2 8JZ

Full-time role | Rewarding salary package up to £29000 with annual bonus | £10 meal allowance every shift

Ready to lead from the front and set the standards that customers notice straight away?

As a Customer Service Manager at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.

This is a hands-on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. As a Customer Service Manager , you’ll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.

A Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.

• Have management experience in a fast-paced retail, catering or customer service environment
• Enjoy leading, coaching and developing teams and know how to get the best out of people
• Take real pride in standards from site cleanliness and presentation to safety and compliance
• Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment
• Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors
• Are ambitious and keen to grow your leadership career with clear progression opportunities

If you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!

What you’ll get as a Customer Service Manager at Welcome Break:

• £10 meal allowance every shift, saving you over £2500 a year on food!
• Flexible working patterns that suit your lifestyle with immediate start
• Quarterly or annual bonus schemes for running it like you own it
• 50% off onsite brands (including big brands like KFC, Burger King, Starbucks & Taco Bell) this will extend to your family and friends when you visit with them!
• Paid breaks allowing you to recharge your batteries
• MyWB discounts & reward portal, savings, cycle to work, cashback on thousands of retailers like Tesco, JD Sports and TUI!
• My Wellbeing Centre & Employee Assistance Programme to support you
• Inclusion Networks, making sure everybody’s included and recognised
• Annual incentive schemes to reward great performance
• Long Service awards celebrating key milestones in your career
• Clear (and award-winning!) e-learning and structured development plans for managers looking for senior management roles or specialised Head Office roles out in the field
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows as your career grows with us
• Workplace pension scheme with employer contributions to help you save for the future
• Free onsite parking across all Welcome Break locations
• Uniform provided – of course!

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with diffe