Retail Assistant Manager

Welcome Break; Dursley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Bonus schemes

Staff discounts

Wellbeing centre

Employee assistance

Onsite parking

Uniform provided

Job summary

Welcome Break in the United Kingdom is seeking an Assistant Manager in Retail to help lead the team, maintain high standards, and ensure every customer receives a warm welcome and a great experience.

In this hands-on leadership role, you’ll support the Store Manager across service, safety, people, and commercial performance, coaching on shift, handling stock and routines, and keeping the unit clean and well-organised.

Qualifications

• Experience as Supervisor, Team Leader, or Assistant Manager in a busy retail, hospitality, or customer service environment
• Delivering great customer service and creating a welcoming experience
• Leading from the front—motivating, coaching, and developing others on shift
• Juggling priorities, staying organised in a busy environment
• Understanding standards, compliance, and sales performance

Responsibilities

• Support the Store Manager in Retail across service, safety, people, and commercial performance
• Coach the team on shift and help manage stock and routines
• Ensure the unit is clean, well-organised and ready for every rush
• Grow into a Store Manager role with training and support

Skills

Leadership

Customer service

Team supervision

Coaching

Job description

Full‑time role | Rewarding salary package up to £29,000 with bonus scheme | £10 meal allowance every shift

Ready to take the next step in your leadership career in a fast‑paced, customer‑focused environment? As an Assistant Manager in Retail at Welcome Break, you’ll help lead the team day to day, keep standards high, and make sure every customer gets a warm welcome and a great experience.

You’ll support the Store Manager in Retail across service, safety, people, and commercial performance, coaching the team on shift, helping to manage stock and routines, and making sure the unit is clean, well‑organised, and ready for every rush. It’s a hands‑on role with real responsibility, and we’ll give you the training and support to grow into a Store Manager role.

This role could be a great fit if you:

• Have experience as a Supervisor, Team Leader, or Assistant Manager in a busy retail, hospitality, or customer service environment
• Take pride in delivering great customer service and creating a welcoming experience
• Enjoy leading from the front — motivating, coaching, and developing others on shift
• Are confident juggling priorities, staying organised, and keeping the team focused in a busy environment
• Understand the importance of standards, compliance, and delivering strong sales performance
• Are ambitious and ready to develop your management career with a clear progression path

What you’ll get as an Assistant Manager at Welcome Break:

• £10 meal allowance every shift, saving you over £2500 a year on food!
• Flexible working patterns that suit your lifestyle with immediate start
• Quarterly or annual bonus schemes for running it like you own it
• 50% off onsite brands (including big brands like KFC, Burger King, Starbucks & Taco Bell) this will extend to your family and friends when you visit with them!
• Paid breaks allowing you to recharge your batteries
• MyWB discounts & reward portal, savings, cycle to work, cashback on thousands of retailers like Tesco, JD Sports and TUI!
• My Wellbeing Centre & Employee Assistance Programme to support you
• Inclusion Networks, making sure everybody’s included and recognised
• Annual incentive schemes to reward great performance
• Long Service awards celebrating key milestones in your career
• Clear (and award-winning!) e-learning and structured development plans for managers looking for senior management roles or specialised Head Office roles out in the field
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows as your career grows with us
• Workplace pension scheme with employer contributions to help you save for the future
• Free onsite parking across all Welcome Break locations
• Uniform provided – of course!

Due to responsibilities within the Assistant Manager role, applicants will need to be 18 years of age or over.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.