Customer Service Manager

St. Modwen; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading construction company is seeking an individual to manage quality assessments and stakeholder relations. Candidates with a background in construction or project management are encouraged to apply. The role offers a competitive salary, comprehensive benefits, and opportunities for growth, serving clients in West Sussex and Kent.

Benefits

25 days Annual Leave + Bank Holidays

Private Healthcare

Private Pension

Life Cover

Qualifications

• Background in construction or project management.
• Full driving license with willingness to travel.
• Ability to influence at all levels.

Responsibilities

• Carry out quality assessments on technicians' work.
• Manage In-House and NHBC data.
• Conduct regular plot checks before customer handover.

Skills

Customer Focus

Effective Communication

Fast Thinking

Job description

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• Carry out quality assessments on technicians work, feeding back consistently to continually improve our service
• Carry out regular plot checks, ensuring defects are resolved before we hand over to the customer
• Work closely with the Head of Customer Service and other internal and external stakeholders
• Effectively manage and review In-House and NHBC data to better understand our customers

Requirements:

• A background in a similar role within Construction, or working as an Assistant / Site / Project Manager with a builder, and looking for a change of career
• Full driving license, and willingness to travel to sites in West Sussex & Kent
• Fast thinking, customer focussed individual
• Ability to communicate well, and influence at all levels

What We Offer:

• Starting basic salary of between £50-55k + bonus scheme
• 25 days Annual Leave + Bank Holiday + Christmas Shutdown
• Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover

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Created on 02/06/2025 by TN United Kingdom