Customer Service Manager

Office Angels; London; On-site; GBP 42,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Customer Services Manager in a vibrant London location! Lead a dedicated team in delivering exceptional service within the healthcare sector. This role offers the chance to make a significant impact through effective team management, problem-solving, and a commitment to continuous improvement. With opportunities for professional development and a supportive work environment, this position is perfect for those looking to advance their career while contributing to a culture of excellence and innovation. Embrace the challenge and apply today to help shape the future of customer service!

Benefits

Professional Development Opportunities

Supportive Work Environment

Easy Transport Links

Qualifications

• Proven experience in managing customer service teams.
• Strong leadership and team motivation skills.

Responsibilities

• Oversee daily management of the Results team to ensure high service standards.
• Act as the primary escalation point for customer complaints.

Skills

Customer Service Management

Healthcare Sector Experience

Leadership Skills

Problem-Solving Skills

Performance Management

Continuous Improvement

Job description

Customer Services Manager - London

Salary: £42-45k

Location: Rotherhithe/Canada Water - fully office based

Hours: 8:30 - 5:00 pm (some flexibility)

Join Our Team as a Customer Services Manager!

Are you ready to lead a dynamic team in providing exceptional customer service? Our client, a leading provider of B2B Occupational Health and Medical Screening services across the UK, is seeking a dedicated, driven, and passionate Customer Services Manager to join their team in Rotherhithe due to rapid business growth.

As a Customer Services Manager, you will provide direction and guidance to the Results team, ensuring that client, candidate, and business needs are met daily. You will lead by example, promoting professionalism, quality service, and a culture of Customer Excellence.

Key Responsibilities:

1. Oversee daily management of the Results team, ensuring efficiency, quality, and high client service standards.
2. Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits.
3. Act as the primary escalation point for customer complaints, ensuring thorough investigations and timely resolutions.
4. Collaborate with the Clinical Manager for seamless service delivery and participate in client meetings as needed.
5. Manage internal systems, including medical portals and document workflows, to streamline operations.
6. Foster a supportive and respectful team culture, encouraging open communication and constructive feedback.
7. Maintain awareness of customer experience, proactively addressing potential concerns.
8. Ensure compliance with HR procedures and lead recruitment for the Results team.
9. Aim to achieve departmental and personal targets while upholding clinical standards and customer satisfaction.
10. Support service development through ongoing training and participation in meetings.

What We're Looking For:

1. Experience in Customer Service Management
2. Experience in the healthcare sector
3. Strong leadership skills and team motivation ability
4. Excellent problem-solving skills and customer-centric approach
5. Proven track record in performance management and HR procedures
6. Keen eye for detail and commitment to continuous improvement

Why Join Us?

1. Be part of a supportive, professional environment where your contributions matter.
2. Work in a vibrant location with easy transport links.
3. Opportunities for professional development and training.
4. Join a team committed to innovation and delivering top-quality service.

If you're ready to take on this exciting challenge and make a difference in Team Leading and Healthcare, we want to hear from you! Apply today to help us continue providing excellent service to our clients and candidates.

Embrace the opportunity to lead with enthusiasm and excellence!

Office Angels is an employment agency and business. We are an equal-opportunities employer committed to diversity and inclusion. If you require reasonable adjustments, please let us know. We are dedicated to supporting all applicants.

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