Customer Service Manager in Wimborne Minster)

Rubicon Recruitment Group; Wimborne Minster; On-site; GBP 44,000; Full time

Job summary

Join a values-led organization as a Customer Service Manager, where you will lead a dedicated team committed to exceptional service. This hands-on role focuses on performance management and continuous improvement, fostering a culture of care and operational excellence. You will have the opportunity to empower your team while ensuring compliance with regulatory standards. The company values community and integrity, making it a great place to develop your career while making a positive impact on customer experiences. If you are passionate about leading teams and enhancing customer satisfaction, this role is perfect for you.

Benefits

Discretionary performance-related bonus

Matched pension scheme

27 days holiday + Bank Holidays

Enhanced maternity pay

Critical illness cover

Life cover (4x salary)

Cashback health plan

Annual parking permit

EAP and virtual GP access

Discounted wellness perks

Qualifications

• Proven experience in managing customer service teams.
• Strong understanding of compliance and regulatory frameworks.

Responsibilities

• Lead and motivate a team to deliver excellent service.
• Ensure compliance with internal procedures and regulations.
• Identify process improvements and collaborate with stakeholders.

Skills

Team Management

Customer Service

Coaching

Regulatory Compliance

Interpersonal Skills

Communication Skills

Job description

Customer Service Manager | Wimborne | £44,000

Are you an experienced people leader with a background in customer service or call centre environments? Do you lead with empathy, clarity and energy, taking pride in building high-performing teams that put the customer first?

As a Customer Service Manager , you'll lead a dedicated team within a highly respected mutual organisation that's committed to supporting its members and delivering exceptional service. In this hands-on leadership role , you'll be responsible for performance management, continuous improvement and driving a culture of care, compliance and operational excellence.

This is an opportunity to join a values-led business where community, integrity and customer experience are at the heart of everything they do.

As Customer Service Manager, you'll benefit from:

* Discretionary performance-related bonus scheme

* Up to 10% matched pension scheme with Standard Life

* 27 days holiday + Bank Holidays

* Enhanced maternity pay and family support

* Critical illness cover , life cover (4x salary) and a cashback health plan

* Annual parking permit , EAP , virtual GP access and discounted wellness perks

* Active social, wellness and environmental committees

* "Recommend a Friend" referral scheme (£500 + £500)

* A supportive, collaborative culture with long service recognition

As Customer Service Manager, your responsibilities will include:

* Leading and motivating a team to deliver excellent service and meet KPIs

* Supporting colleagues' development through coaching, 1:1s, and performance reviews

* Ensuring full compliance with internal procedures and regulatory requirements

* Identifying process improvements and feeding insights back into the wider business

* Collaborating with stakeholders to support vulnerable customers and deliver good outcomes

* Coordinating workload distribution and ensuring operational resilience across the team

* Producing timely MI reports and contributing to department-level projects and initiatives

As Customer Service Manager, your skills and experience will include:

* Previous experience managing a team in a customer service or contact centre setting

* Strong understanding of regulatory and compliance frameworks

* A hands-on, solution-oriented approach with the ability to coach and empower others

* Excellent planning, interpersonal, and communication skills

* A genuine commitment to delivering outstanding customer experiences and fostering a positive team environment

If you're ready to lead a customer-centric team in a purpose-led organisation where your work truly makes a difference, apply with an up-to-date CV today and Ellie or Harriet will be in contact.