Customer Service Manager

Consortium Professional Recruitment Ltd; Hessle; Presencial; GBP 38.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days’ annual leave + bank holidays

Birthday day off

Private healthcare

Pension scheme

Regular team socials

Mon-Fri, no weekend work

Close-knit team with direct access to决

Descripción de la vacante

Consortium Professional Recruitment Ltd partners with an established equipment hire business to recruit a Customer Service Manager. The role leads a customer service team, owns key accounts and shapes a proactive, commercially focused service approach.

You’ll be hands-on, developing people and customer relationships, driving account growth and ensuring responsive service across enquiries, quotes, orders and hire requirements.

Formación

• Proven B2B account management experience.
• People leadership and team coaching ability.
• Strong customer service background in B2B environments.
• Commercial awareness and relationship-led approach.
• Excellent communication and organizational skills.

Responsabilidades

• Lead and develop a customer service team and coach staff.
• Manage key accounts and strengthen relationships.
• Develop existing accounts and identify growth opportunities.
• Oversee enquiries, quotations, orders and equipment hire.
• Collaborate with operations, transport and finance to improve processes.

Conocimientos

Account management

People leadership

B2B relationship building

Customer service

Communication skills

Descripción del empleo

Customer Service Manager Location: Brough Salary: £38,000 - £45,000 Contract: Permanent, Full-time

Are you an experienced customer service leader who enjoys developing people, managing key accounts and building strong commercial relationships? This could be the opportunity to put your leadership and account management experience to work in a role where you can make a genuine difference.

Consortium Professional Recruitment are delighted to be partnering with an established specialist equipment hire business to recruit a Customer Service Manager. This newly created position offers the opportunity to lead a close-knit team, take ownership of important customer accounts and shape a more proactive, commercially focused approach to customer service.

You’ll join a collaborative, hands‑on environment where people are valued, ideas are welcomed and building long‑term customer partnerships is central to success.

The Opportunity:

As a Customer Service Manager, you’ll play a key role in:

• Leading and developing a team: Coach, support and motivate an established customer service team, creating clear expectations and helping individuals build confidence, capability and commercial awareness.
• Managing key accounts: Take ownership of key customer relationships, acting as a trusted point of contact, understanding their ongoing requirements and ensuring they receive a consistently high standard of service.
• Developing existing customer accounts: Build strong, lasting B2B relationships through proactive account management, regular customer engagement and identifying opportunities to strengthen partnerships and grow account value.
• Delivering excellent customer service: Work alongside your team to manage customer enquiries, quotations, orders and equipment hire requirements, ensuring a responsive and reliable service.
• Improving processes and performance: Introduce practical improvements, establish consistent service standards and work collaboratively with operational, transport and finance colleagues to deliver on customer commitments.

Your work will directly contribute to stronger customer retention, increased account development opportunities, a more commercially aware customer service team and continued business growth.

This is a genuinely hands‑on leadership opportunity, combining people management, operational customer service and key account management. It’s ideal for someone who enjoys developing customer relationships as much as developing their team.

About You:

• Proven account management experience: Previous experience managing and developing B2B customer accounts is essential, including building long‑term relationships, understanding customer needs and identifying opportunities for account growth.
• Key account relationship management: Confidence in managing important customer relationships, handling customer expectations and acting as a trusted partner to support customer retention and satisfaction.
• People leadership experience: A proven ability to lead, coach and develop a customer‑facing team, with the confidence to introduce positive change and support different working styles.
• A strong customer service background: Experience delivering excellent service within a B2B, operational, technical or product‑led environment.
• Commercial awareness: The ability to recognise opportunities to develop existing accounts, increase customer engagement and recommend relevant products or services through a consultative, relationship‑led approach.
• Communication and organisational skills: A collaborative approach, sound judgement and the ability to balance customer account responsibilities, team leadership and operational priorities.

Experience within equipment hire, construction, engineering, manufacturing or a similar sector would be advantageous, but isn’t essential. We’re equally interested in hearing from people with transferable B2B account management and leadership experience.

You’ll be approachable, proactive and commercially minded, with a genuine interest in building customer relationships and supporting your team to succeed.

While previous account management experience is important for this position, you don’t need to meet every desirable requirement to be considered. If you have relevant leadership experience, enjoy developing customer accounts and can see yourself making a positive contribution, we’d encourage you to apply.

The Benefits and Package:

• Salary: £38,000 - £45,000
• 25 days’ annual leave plus bank holidays
• An additional day off for your birthday
• Private healthcare
• Pension scheme
• Regular team socials and company events
• Monday to Friday working, with no weekend requirements
• A supportive, close‑knit working environment with direct access to decision‑makers
• The opportunity to shape a newly created role and make a visible impact on team development, key account relationships and customer experience