Customer Service Manager: Lead Key Accounts & Team Growth

Consortium Professional Recruitment Ltd; Hessle; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

25 days’ annual leave + bank holidays

Birthday day off

Private healthcare

Pension scheme

Regular team socials

Mon-Fri, no weekend work

Close-knit team with direct access to决

Job summary

Consortium Professional Recruitment Ltd partners with an established equipment hire business to recruit a Customer Service Manager. The role leads a customer service team, owns key accounts and shapes a proactive, commercially focused service approach.

You’ll be hands-on, developing people and customer relationships, driving account growth and ensuring responsive service across enquiries, quotes, orders and hire requirements.

Qualifications

• Proven B2B account management experience.
• People leadership and team coaching ability.
• Strong customer service background in B2B environments.
• Commercial awareness and relationship-led approach.
• Excellent communication and organizational skills.

Responsibilities

• Lead and develop a customer service team and coach staff.
• Manage key accounts and strengthen relationships.
• Develop existing accounts and identify growth opportunities.
• Oversee enquiries, quotations, orders and equipment hire.
• Collaborate with operations, transport and finance to improve processes.

Skills

Account management

People leadership

B2B relationship building

Customer service

Communication skills

Job description

Consortium Professional Recruitment Ltd partners with an established equipment hire business to recruit a Customer Service Manager. The role leads a customer service team, owns key accounts and shapes a proactive, commercially focused service approach.

You’ll be hands-on, developing people and customer relationships, driving account growth and ensuring responsive service across enquiries, quotes, orders and hire requirements.