Customer Service Manager

theprintspace; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive ongoing training

Job summary

A leading fine art printing company in London seeks a Customer Service Manager to lead a team dedicated to client satisfaction. This full-time position requires a blend of management experience and a passion for art, focusing on fostering a positive team environment and solving customer issues. Candidates should have a track record in customer service, excellent interpersonal skills, and the ability to manage key performance indicators effectively. The role offers opportunities for career growth and comprehensive training.

Qualifications

• Experience managing a team or proven customer service experience.
• Background in the art or creative industries is preferred.
• Ability to build, train, and measure customer service processes.

Responsibilities

• Foster a positive customer service team environment.
• Maintain the company's culture of thrift.
• Strive for customer service excellence and resolve issues.
• Manage client requests across various communication channels.
• Provide clients with in-depth product knowledge.
• Resolve escalated customer concerns.
• Gather feedback for product development.

Skills

Customer service experience

Interpersonal skills

Team management

Problem-solving

Job description

Customer Service Manager – Art & Photography Industry

At theprintspace, we’re the world leaders in fine art and photographic printing, transforming the art industry with a fearless blend of art, data, and technology. We seek a highly driven Customer Service Manager to head our best‑in‑class customer service team.

Your role will be based at our state‑of‑the‑art studio in Shoreditch, London, balancing day‑to‑day interactions with globally recognised artists while leading a customer service team of 5. You’ll report directly to the COO and own key customer satisfaction KPIs.

You should have customer service experience and exceptional interpersonal skills, able to adapt to different client needs.

• Ideal: Managed a team of 2‑15 or have several years of proven customer service experience and are ready for a management role.
• Experience in the art or creative industries is required; we can teach you the industry specifics.

What matters most is your ability to build, adopt, train and measure processes, inspire the team and creatively problem‑solve client needs with a degree of autonomy. We are looking for passionate industry‑leading individuals who thrive in fast‑moving environments.

Your daily responsibilities include:

• Fostering a positive and collaborative customer service team environment through regular training, team briefings and 1‑2‑1 interactions.
• Help maintain and instill the company’s culture of thrift, where employees treat the company's money as their own.
• Recognise and impart that customer service excellence is the goal, and strive relentlessly to solve any issues and meet the goal.
• Manage client requests via in‑person interactions, incoming calls and instant chat, developing sustainable customer relationships through open, honest and interactive communication.
• Provide in‑depth product knowledge to help clients across the globe maximise their presentation needs, offering solutions and alternatives wherever applicable using our ‘think boutique’ approach.
• Manage and resolve customer concerns that are escalated by the team.
• Collate customer feedback and ideas to the COO and production teams to help further develop our products and services. At theprintspace we believe in a meritocracy of ideas.
• Work to customer satisfaction KPIs set out by the COO.
• Build and improve existing customer service processes and training documentation.

What we’re looking for:

• Management experience or ability to progress to management level.
• A track record of taking responsibility for customer satisfaction, targets and KPIs.
• Ambition and drive, with a history of career growth.
• A welcoming, confident, and outgoing personality.
• A demonstrable interest for art and photography.

What we’ll offer you:

• Being part of a team dedicated to the mission and industry‑leading excellence.
• Career growth; we are widely recognised as the leading innovator in our field.
• Comprehensive ongoing training from our industry‑leading team.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Industry: Printing Services