Art & Photography Customer Experience Leader

theprintspace; Greater London; Sur place; GBP 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Comprehensive ongoing training

Résumé du poste

A leading fine art printing company in London seeks a Customer Service Manager to lead a team dedicated to client satisfaction. This full-time position requires a blend of management experience and a passion for art, focusing on fostering a positive team environment and solving customer issues. Candidates should have a track record in customer service, excellent interpersonal skills, and the ability to manage key performance indicators effectively. The role offers opportunities for career growth and comprehensive training.

Qualifications

• Experience managing a team or proven customer service experience.
• Background in the art or creative industries is preferred.
• Ability to build, train, and measure customer service processes.

Responsabilités

• Foster a positive customer service team environment.
• Maintain the company's culture of thrift.
• Strive for customer service excellence and resolve issues.
• Manage client requests across various communication channels.
• Provide clients with in-depth product knowledge.
• Resolve escalated customer concerns.
• Gather feedback for product development.

Connaissances

Customer service experience

Interpersonal skills

Team management

Problem-solving

Description du poste

A leading fine art printing company in London seeks a Customer Service Manager to lead a team dedicated to client satisfaction. This full-time position requires a blend of management experience and a passion for art, focusing on fostering a positive team environment and solving customer issues. Candidates should have a track record in customer service, excellent interpersonal skills, and the ability to manage key performance indicators effectively. The role offers opportunities for career growth and comprehensive training.