Customer Service Manager

Elevation Recruitment Group; Glasgow; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading company is seeking a Customer Care Manager to oversee customer service operations in the kitchen and new build sector. The role involves ensuring a high-quality experience for customers, managing the customer care process, and resolving issues swiftly. Candidates should have a strong commitment to service excellence and experience in customer management.

Benefits

Quarterly Bonus

Company Car

Qualifications

• Proven experience in a customer service management role, ideally in home improvement.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Manage the end-to-end customer care process.
• Track, report, and analyze customer service metrics.
• Ensure customer complaints are handled professionally.

Skills

Communication

Problem-Solving

Organizational

Tools

CRM Systems

Microsoft Office

Job description

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Elevation Recruitment Group provided pay range

This range is provided by Elevation Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Elevation Recruitment Group

We are seeking an experienced and dedicated Customer Care Manager to lead our customer service operations within the kitchen or new build sector. You will be responsible for ensuring a first-class experience for all customers, ensuring any snagging issues are resolved in a timely manner. The ideal candidate will be proactive, solutions-focused, and able to drive high standards of service across all touchpoints.

• Up to £36,000
• Quarterly Bonus
• Company Car

Key Responsibilities:

• Manage the end-to-end customer care process from post-sale through to resolution of any issues.
• Liaise with internal departments (design, installation, and aftersales) to ensure timely resolution of customer concerns.
• Track, report, and analyse customer service metrics to identify areas for improvement.
• Maintain strong relationships with developers, contractors, and end users to support a positive brand reputation.
• Ensure all customer complaints are handled professionally and in accordance with company policies.
• Manage escalated cases and complex customer issues with empathy and efficiency.

Requirements:

• Proven experience in a customer service management role, ideally within the kitchen, home improvement, or new build sector.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organisational abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficient in CRM systems and Microsoft Office.
• A strong customer-first mindset with an eye for detail and quality.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction and Manufacturing

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