Customer Service Manager

BM Stores; Falkirk; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly expanding retail company as a Customer Service Manager in Falkirk. This full-time role offers fantastic career development opportunities and a clear progression pathway. You will lead a team to deliver exceptional customer service, while ensuring compliance with company procedures. With a focus on team management and customer satisfaction, this position is perfect for enthusiastic individuals passionate about retail. Enjoy job stability, on-the-job training, and exclusive employee benefits. Don't miss the chance to be part of a growing journey!

Benefits

10% store discount

Employee Assistance Programme

On-the-job training

Colleague benefits portal

Qualifications

• Experience in managing a small to medium-sized team in retail or hospitality.
• Strong numerical and problem-solving skills essential for the role.

Responsibilities

• Drive team to deliver excellent customer service in the checkout area.
• Ensure compliance with stock control procedures and security of cash and stock.

Skills

Team Management

Customer Service

Numerical Skills

Problem Solving

Flexibility

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further...

We are currently recruiting for a Customer Service Manager to join our store team in Stenhousemuir, Falkirk!

This is a full time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you're looking to progress in your career, this could be the perfect opportunity for you!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• Great customer service skills, and the ability to drive your team to deliver amazing service too
• The ability to think on your feet

Why B&M?

B&M aren't just any retailer. We're one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it's not just our rapid expansion that sets us apart; it's our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down... there's never been a better time to join the team!

What We Offer:

• Job stability and a clear path for your career progression and internal development
• Amazing on the job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract

Ready to join the B&M journey and excel your career? Submit your application today!

Our roles can fill up quickly, so at times we may need to close vacancies early. We would recommend submitting your interest as soon as possible to avoid any disappointment.

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.