Customer Service Manager

B&M Retail; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

B&M Retail is seeking a Customer Service Manager for their Kingswood store in Bristol. The role involves managing the checkout area and ensuring excellent service standards. Ideal candidates are team-oriented individuals with retail management experience, committed to customer satisfaction and team development.

Benefits

Job stability with clear career progression

10% store discount with double discount events

Access to colleague benefits portal

Wellbeing support through Employee Assistance Programme

Stable 40-hour permanent contract

Qualifications

• Experience managing a small to medium-sized team in retail.
• Strong numerical and problem-solving skills.
• A flexible approach and effective communication skills.

Responsibilities

• Responsible for the cash office and checkout area.
• Drive team to deliver exceptional customer service.
• Ensure compliance with stock control procedures.

Skills

Numerical skills

Problem-solving skills

Flexible approach

Team leadership

Job description

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Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service?

Well, look no further...

We are currently recruiting for a Customer Service Manager to join our store team in Kingswood, Bristol!

This is a full-time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance with company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that applicants have the following:

• Experience of managing a small to medium-sized team, in a fast-paced retail environment
• Strong numerical and problem-solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

Why B&M?

At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down…and with that, the possibilities for you are endless!

What We Offer:

• Job stability and a clear path for your career progression and internal development
• Amazing on-the-job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40-hour contract

Ready to join the B&M journey and excel your career? Our roles don’t tend to be around for long, so apply now to avoid disappointment!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.