Customer Service Manager

Michael Page (UK); Brighouse; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturing business is seeking a Customer Service Manager to enhance service delivery and improve processes. This role involves leading a team, managing customer relationships, and implementing performance metrics. The position offers a competitive salary, holiday entitlement, and additional benefits.

Benefits

25 days holiday plus bank holidays

Free parking

Company Pension

Company Sick Pay

Qualifications

• Experience in a similar Customer Service Management role.
• Strong people manager.
• Ability to lead and inspire.

Responsibilities

• Lead the Customer Service Department of 4fte.
• Manage the post sale process including complaints and repairs.
• Drive continuous improvement across the function.

Skills

People management

Continuous improvement

Customer centric approach

Job description

• Customer Service Manager
• Manufacturing Industry

About Our Client

Page Group are working with a leading manufacturing business providing products into a national B2B customer. As the business continues on their journey to drive improvements and efficiency, they are looking for a new Customer Service Manager to join their offices in Brighouse

Job Description

• Lead the Customer Service Department of 4fte to provide world class service to B2B customers
• Manage the post sale process including complaints, repairs, installs and parts
• Build strong working relationships with key national B2B customers through regular and transparent communications
• Drive continuous improvement across the function looking at all process and procedures, ensuring they are robust and fit for purpose
• Provide reports and key insight into board level
• Work cross functionally with logistics, productions, sales and finance to manage the customer journey
• Feedback to production on any quality issues to reduce recurrence
• Undertake route cause analysis around customer complaints to reduce recurring issues
• Implement, manage and drive KPI Performance across the team

The Successful Applicant

• Experience in a similar Customer Service Management role
• Strong people manager
• Ability to lead and inspire
• Ability to improve process and procedures
• Customer centric approach

What's on Offer

Based in the Brighouse, Huddersfield area, this is a fantastic opportunity to join a leading manufacturing business in the role of Customer Service Manager. The role offers:

• £40,000 - £45,000 salary
• 25 days holiday plus bank holidays
• Free parking
• Company Pension
• Company Sick Pay
• Located with great links to M62