Customer Success Lead - Commercial & Ops

Cameo Consultancy (Recruitment) Limited; Banbury; Vor Ort; GBP 35.000 - 40.000; Vollzeit

Benefits dieser Stelle

25 days' holiday

Bank holidays

Healthcare

Sick pay

Additional company benefits

Zusammenfassung

Cameo Consultancy (Recruitment) Limited is seeking a proactive Customer Service Lead in Banbury. The role focuses on owning enquiries, handling quotations, and delivering excellent customer experience from enquiry to delivery.

You will work across technical support, purchasing, logistics and warehouse teams to resolve issues and improve service levels. The position offers a competitive salary and benefits, with the opportunity to identify commercial opportunities and drive continuous improvement

Qualifikationen

• Experience in customer service, account management, commercial support or operations.
• Strong customer relationship and problem-solving skills.
• Experience managing enquiries, quotations and order processing.
• Excellent organisation and attention to detail.
• A confident communicator who can work across departments.
• A proactive, commercially aware approach to improving processes.

Aufgaben

• Building strong customer relationships and taking ownership of enquiries and escalations.
• Managing quotations and commercial follow-up.
• Coordinating with technical support, purchasing, logistics and warehouse teams.
• Proactively resolving issues, delays and operational challenges.
• Identifying opportunities to grow aftermarket sales and improve customer retention.
• Reviewing processes and driving improvements to customer service and operational efficiency.
• Monitoring KPIs and using performance information to identify areas for improvement.

Kenntnisse

Customer service

Account management

Problem solving

Cross-functional collaboration

Quotations handling

Order processing

Attention to detail

Communication across departments

Jobbeschreibung

Cameo Consultancy (Recruitment) Limited is seeking a proactive Customer Service Lead in Banbury. The role focuses on owning enquiries, handling quotations, and delivering excellent customer experience from enquiry to delivery.

You will work across technical support, purchasing, logistics and warehouse teams to resolve issues and improve service levels. The position offers a competitive salary and benefits, with the opportunity to identify commercial opportunities and drive continuous improvement