Customer Service Lead for 3PL & Warehousing

Gill Cooke Personnel Ltd T/A The Recruitment Group; Lea Marston CP; On-site; GBP 42,000 - 62,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking a Customer Service Manager for a fast-paced 3PL warehousing environment. You will lead a customer service team, manage escalations and drive continuous improvement across multiple stakeholders.

You will build strong customer relationships, monitor service performance and own the customer experience, collaborating with warehouse, transport, and finance teams to deliver first-class service.

Qualifications

• Lead or supervise a customer service team.
• Experience in warehouse, logistics or 3PL.
• Experience handling complaints, escalations and service recovery.
• Experience with KPIs, reporting and service-level measures.
• Excellent communication and relationship-building skills.
• Proficiency in Microsoft Office and CRM/WMS or other systems.

Responsibilities

• Lead and develop the customer service team with accountability and continuous improvement.
• Act as escalation point for queries, complaints and service issues.
• Build long-term relationships with warehouse and logistics customers.
• Monitor KPIs and drive improvements in service levels.
• Collaborate with Warehouse Operations, Transport, Shipping, Compliance and Finance.
• Produce regular performance reports.

Job description

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking a Customer Service Manager for a fast-paced 3PL warehousing environment. You will lead a customer service team, manage escalations and drive continuous improvement across multiple stakeholders.

You will build strong customer relationships, monitor service performance and own the customer experience, collaborating with warehouse, transport, and finance teams to deliver first-class service.