Customer Service & Internal Sales Coordinator

Envea; Ashington; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Private healthcare

Full training on systems & processes

Development opportunities

Collaborative environment

Job summary

ENVEA UK is seeking a highly organised Customer Service & Internal Sales Coordinator to join our Test & Calibration team in Ashington. You will support customers through calibration and repair processes, maintain instrument traceability and deliver outstanding service.

Working with the Head of Laboratory and cross‑functional colleagues, you will handle sales administration, coordinate orders and help drive new business opportunities, while providing flexible support across the business.

Qualifications

• Experience in sales administration and customer service.
• Strong IT skills including Microsoft Office and data entry.
• Able to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Sales Administration: prepare and issue quotations for in-house/on-site calibration, repairs, and related services.
• Customer Service: respond promptly to customer inquiries by phone and email; monitor progress and communicate delays.
• General Duties: support the Head of Laboratory, coordinate customer orders and assist cross‑functional teams.

Skills

Sales administration

Customer service

Internal sales support

Time management

Microsoft Office

Communication

Tools

Microsoft Office

Job description

ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout it history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its startegy and its founding values.

Customer Service & Internal Sales Coordinator

Location

Ashington, Horsham, RH20

Salary

Salary: £28,000 - £30,000 depending on experience

About the Role

We are looking for a highly organised, proactive and customer-focused Customer Service & Internal Sales Coordinator to join our Test & Calibration team.

This is a varied and rewarding role where you will play a vital part in ensuring the smooth day-to-day running of our office operations. You will support our customers throughout the calibration and repair process, maintaining full traceability of customer instruments while delivering outstanding customer service.

Working closely with the Head of Laboratory and colleagues across the business, you will provide essential sales administration support, coordinate customer orders and help drive new business opportunities.

Key Responsibilities

Sales Administration

• Prepare and issue quotations for:
• In-house calibration
• On-site calibration
• Delivery and collection services
• Repairs
• Subcontract calibration work
• Follow up subcontracted work with third-party suppliers.
• Chase customer purchase orders for repair and calibration work.
• Maintain and manage the open order backlog, ensuring records remain accurate and up to date.
• Maintain customer records within our calibration management software.
• Liaise with colleagues across the business, including our remote Finance team.
• Support the Head of Laboratory with internal sales activities and business development initiatives.

Customer Service

• Respond promptly and professionally to customer enquiries by telephone and email.
• Monitor calibration progress and proactively communicate any delays to customers.
• Manage monthly calibration reminder communications and follow up where required.
• Process goods received and dispatched using the company's management system.
• Build strong, long-term relationships by delivering a consistently high standard of customer service.

General Duties

• Provide flexible support across the business as required.
• Work collaboratively within a small team, assisting colleagues to ensure business objectives are achieved.
• Contribute to the continuous improvement of internal processes and customer service standards.

Experience

You will ideally have experience in:

• Sales administration
• Customer service
• Internal sales or sales support
• Working in a busy administrative environment

Experience within a technical, engineering or calibration environment would be advantageous but is not essential, as full training will be provided.

Skills

You will be:

• Highly organised with excellent attention to detail.
• Self-motivated, proactive and able to manage your own workload.
• Passionate about delivering exceptional customer service.
• An excellent administrator with strong IT skills, including Microsoft Office.
• A confident communicator with the ability to build positive relationships at all levels.
• Comfortable working independently as well as collaboratively within a team.
• Able to prioritise multiple tasks and meet deadlines in a fast-paced environment.

Personal Attributes

We're looking for someone who:

• Has a positive, flexible and can-do attitude.
• Takes pride in delivering excellent customer service.
• Demonstrates strong time management and organisational skills.
• Is reliable, dependable and committed to achieving high standards.
• Enjoys solving problems and taking ownership of their work.
• Communicates clearly and professionally, both verbally and in writing.
• Is adaptable and willing to support different areas of the business when required.

What We Offer

• Competitive salary.
• Company pension.
• Private healthcare.
• Full training on our systems and processes.
• A varied and interesting role with opportunities for personal and professional development.
• A friendly, supportive and collaborative working environment.
• The opportunity to be part of a growing and successful calibration business where your contribution will make a real difference.

Right to Work

Applicants must have the legal right to work in the UK at the time of application. Please note that ENVEA UK Ltd is unable to provide visa sponsorship for this position.

Equal Opportunities

This position is open to all qualified applicants, including individuals with disabilities. ENVEA is committed to fostering diversity, inclusion and equal opportunities. We welcome applications from all candidates and assess them solely on merit, without discrimination based on sex, gender identity, age, race or ethnic origin, disability, sexual orientation, religion or belief, or any other characteristic protected by applicable law. If you require any reasonable adjustments during the recruitment process, please let us know and we will do our best to accommodate your needs.

If you enjoy working in a fast-paced environment, take pride in providing excellent customer service and are looking for a role where no two days are the same, we would love to hear from you.