Customer Service Host

Grosvenor Casinos Limited; Huddersfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Grosvenor Casinos Limited seeks a Customer Service Host in Huddersfield to enhance visitor experiences on its electronic gaming floor. The ideal candidate will possess strong customer service skills and a positive demeanor, contributing to an exciting and welcoming environment for guests.

Qualifications

• Experience in a hospitality role is essential.
• Understanding of electronic gaming standards desired.
• Willingness to learn about gaming products.

Responsibilities

• Create a memorable experience for guests on the gaming floor.
• Ensure high customer service standards are met.
• Foster a vibrant and engaging atmosphere.

Skills

Customer service

Interpersonal skills

Teamwork

Positive attitude

Job description

Job Description

As an Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.