Customer Service Host

The Rank Group; Huddersfield; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a leading company in the entertainment industry as a Customer Service Host in Huddersfield. This role requires excellent customer service skills to create unforgettable experiences on the electronic gaming floor, with flexible shift patterns across a 24/7 casino environment. Enjoy benefits like hourly pay, tips, paid breaks, and a supportive team culture.

Benefits

Hourly pay rate of £12.21

Tips - share of uncapped tips

Premium Pay Night Allowance +£1 after midnight

Paid breaks

28 days holiday (full-time)

Nest Pension Scheme - 3% contribution

Life Insurance coverage

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Experience in hospitality roles is preferred.
• Understanding of gaming standards and a willingness to learn.
• Strong customer service and social skills necessary.

Responsibilities

• Create an engaging atmosphere as the welcoming face on the gaming floor.
• Ensure every guest's experience exceeds expectations through thoughtful service.
• Foster a vibrant environment encouraging repeat visits.

Skills

Customer service

Teamwork

Hospitality experience

Social skills

Positive attitude

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.21
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As an Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.