Customer Service - Fixed Term Contract

LOVESPACE; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Spectrum Storage Group (the LOVESPACE brand) is seeking a Customer Operations professional to be the friendly first contact for customers, handling queries and resolving issues across email, phone and live chat.

You will process bookings, keep accounts up to date, and work with the wider team to ensure a seamless customer journey. This fixed-term contract role starts in August and requires in-office presence at SE1.

Qualifications

• Previous experience delivering a high standard of customer service.
• Excellent communication skills - clear, warm and confident over the phone, with excellent written skills.
• Highly organised with fanatical attention to detail and good judgment.
• Creative and resourceful problem solver with lots of initiative.
• Strong problem-solving ability and readiness to learn quickly.
• Team player who supports others and shares knowledge.
• Desire for continuous improvement and innovation.

Responsibilities

• Provide exceptional customer experiences across phone, email and live chat.
• Process bookings and keep customer accounts up to date and accurate.
• Collaborate with the wider team to deliver a seamless customer journey.
• Contribute to team targets and KPIs around response times, satisfaction and quality.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team player

Initiative

Job description

About us

Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self-storage facilities (8th largest in the UK in the 2025 UK Self Storage Association annual report), and LOVESPACE's innovative tech-enabled storage and collection service (the largest of its kind in the UK), we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.

The Opportunity

As a member of our Customer Operations Team, you'll be the friendly, knowledgeable first point of contact for our customers - solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons.

This is an ideal role for someone who's a true people person - someone who genuinely enjoys connecting with others and swiftly solving problems. You'll be friendly, empathetic and reliable. Just as importantly, you'll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.

This role is a fixed term contract

• Working schedule: Monday - Friday 9am-6pm, with flexibility to work 1 Saturday per contract
• Must be available to work in the office (SE1) on weekday shifts.
• We have 3 fixed term contracts available, starting in August - two 6 week contracts and one 5 week contract starting from the 24th August.

Responsibilities will include but are not limited to:

• Providing exceptional customer experiences across all communication channels (phone, email, live chat).
• Process bookings, and keep all customer accounts up to date and accurate.
• Collaborate with the wider team to deliver a seamless customer journey.
• Contribute to team targets and KPIs around response times, satisfaction and quality

The candidate will demonstrate and have the following attributes:

• Previous experience in delivering a high standard of customer service.
• Excellent communication skills - clear, warm and confident over the phone, with excellent written skills
• Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
• A creative and resourceful problem solver with tons of initiative
• Good problem-solving skills and a willingness to learn quickly
• A team player who's happy to support others and share knowledge
• An unwavering desire for continuous improvement and innovation

The candidate's own values will be aligned with the company's:

• Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
• Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
• Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
• Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.

What is in it for you?

A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.