Customer Service & Field Support Agent

Circet IRE & UK; Selkirk; On-site; GBP 19,000 - 23,000; Full time

Job summary

Circet UK in Selkirk, Scotland is seeking a Call Centre Agent to join our on-site team delivering outstanding customer service and coordinating with engineers.

You will handle follow-ups after appointments, troubleshoot issues, and support field operations while maintaining accurate records and a proactive communication flow.

The role suits reliable communicators who can multitask in a fast-paced environment and are proficient with email, webchat and spreadsheets.

Qualifications

• Excellent communication and customer service abilities.
• Ability to manage daily tasks efficiently.
• Ability to multi-task in a fast-paced environment.
• Ability to identify, escalate and report issues.
• Proficient IT skills (email, webchat, spreadsheets).
• Strong attention to detail.

Responsibilities

• You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
• You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders
• You will be responsible for supporting our engineer's various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day
• You will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this

Skills

Communication skills

Task management

Multi-tasking

Issue escalation

IT skills

Attention to detail

Job description

Circet UK in Selkirk, Scotland is seeking a Call Centre Agent to join our on-site team delivering outstanding customer service and coordinating with engineers.

You will handle follow-ups after appointments, troubleshoot issues, and support field operations while maintaining accurate records and a proactive communication flow.

The role suits reliable communicators who can multitask in a fast-paced environment and are proficient with email, webchat and spreadsheets.