Call Centre Agent

Circet; Selkirk; On-site; GBP 21,000 - 27,000; Full time

Job summary

Circet, based in Selkirk, Scotland, is hiring a Call Centre Agent to join our team in the UK. You will deliver outstanding customer service, follow up after appointments, and help manage daily workflows for engineers on site.

The role requires strong communication and IT skills, with an ability to multi-task in a fast-paced environment and escalate issues when needed. On-site work in Scotland with a proactive, customer-focused mindset.

Qualifications

• Great Communication Skills.
• Excellent customer service focus.
• Ability to manage daily tasks efficiently.
• The ability to multi-task in a fast-paced environment.
• Ability to elevate and report issues.
• Proficient IT skills - email, webchat, spreadsheets etc
• Great attention to detail.

Responsibilities

• You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
• You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
• You will be responsible for supporting our engineer’s various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
• You will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured.

Skills

Communication

Customer Service

Daily Task Management

Multi-tasking

Issue Escalation

IT Skills

Attention to Detail

Tools

Email

Webchat

Spreadsheets

Job description

We are Hiring!

Circet UK are looking for a Call Centre Agent to join our team in Selkirk, Scotland.

Working with Circet

Circet Ireland & UK have built an ever?growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy infrastructure, working with both major operators and local players across Ireland and the UK.

We are driven to be innovative and proactive in delivering solutions that meet our clients’ expectations, while maintaining the highest standards of quality, safety, and integrity. Our success is built on teamwork, trust, and a strong commitment to our people.

With over 4,000 employees across Ireland and the UK, we continue to bring people together to shape resilient, future?proof infrastructure and deliver high?quality services for our customers.

Responsibilities of a Call Centre Agent / Service Centre Agent:

• You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work

• You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders

• You will be responsible for supporting our engineer’s various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day

• You will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this

Knowledge & Skills Requirements:

• Great Communication Skills

• Excellent customer service focus

• Ability to manage daily tasks efficiently

• The ability to multi-task in a fast-paced environment

• Ability to elevate and report issues

• Proficient IT skills - email, webchat, spreadsheets etc

• Great attention to detail

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion

• Be part of a company that nurtures excellence and develops leaders

• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme

• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility