Customer Service & Field Support Agent

Circet; Selkirk; On-site; GBP 21,000 - 27,000; Full time

Job summary

Circet, based in Selkirk, Scotland, is hiring a Call Centre Agent to join our team in the UK. You will deliver outstanding customer service, follow up after appointments, and help manage daily workflows for engineers on site.

The role requires strong communication and IT skills, with an ability to multi-task in a fast-paced environment and escalate issues when needed. On-site work in Scotland with a proactive, customer-focused mindset.

Qualifications

• Great Communication Skills.
• Excellent customer service focus.
• Ability to manage daily tasks efficiently.
• The ability to multi-task in a fast-paced environment.
• Ability to elevate and report issues.
• Proficient IT skills - email, webchat, spreadsheets etc
• Great attention to detail.

Responsibilities

• You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
• You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
• You will be responsible for supporting our engineer’s various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
• You will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured.

Skills

Communication

Customer Service

Daily Task Management

Multi-tasking

Issue Escalation

IT Skills

Attention to Detail

Tools

Email

Webchat

Spreadsheets

Job description

Circet, based in Selkirk, Scotland, is hiring a Call Centre Agent to join our team in the UK. You will deliver outstanding customer service, follow up after appointments, and help manage daily workflows for engineers on site.

The role requires strong communication and IT skills, with an ability to multi-task in a fast-paced environment and escalate issues when needed. On-site work in Scotland with a proactive, customer-focused mindset.