Customer Service Executive - Luxury Retailer - Social Team

Office Angels; Leeds; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Join a luxury retailer as a Customer Service Executive in Leeds. This full-time role offers a chance to work in a dynamic team where your input is valued, with opportunities for hybrid working after probation. If you're enthusiastic about customer service and enjoy problem-solving, we want to hear from you!

Benefits

Comprehensive onboarding plan

Influence product decisions

Dynamic work environment

Qualifications

• Experience in both phone and email communication.
• Confident communicator passionate about people.

Responsibilities

• Handle all incoming phone and email correspondence efficiently.
• Create a personal and respectful experience for each customer.
• Troubleshoot customer issues regarding orders.

Skills

Clear and professional phone manner

Friendly and positive attitude

Previous customer service experience

Job description

Customer Service Executive - Luxury Retailer - Social Team

Customer Service Executive - Luxury Retailer - Social Team

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This range is provided by Office Angels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you ready to join a growing business as part of a dynamic team? Do you long for weekends off and have a background in hospitality or retail?

We are thrilled to partner with a luxury retailer in Leeds to find a Customer Service Superstar for their ever-growing, friendly team. Our client is driven by ambition and has achieved remarkable success in recent years. They are seeking positive, motivated individuals to join them on their journey. If you are a confident communicator, passionate about people, and eager to be part of an exciting business, this opportunity is not to be missed!

Location: Leeds Dock (outskirts of the city centre), Hybrid Working after probation

What makes this position so special?

• Work in a fantastic location, just a 15-minute walk from the train station.
• Feel valued as your opinions influence product decisions.
• Benefit from a comprehensive onboarding plan to ensure your success in their team.
• Join a business that truly cares about its culture and team wellbeing.

Brief Overview of Responsibilities:

• Handle all incoming phone and email correspondence efficiently and effectively.
• Create a personal and respectful experience for each customer.
• Troubleshoot any customer issues regarding orders and assembly guides.
• Keep customers informed at every stage of the process.
• Assist with Trustpilot reviews.

To be considered for this opportunity, you will have:

• Clear and professional phone manner.
• Friendly and positive attitude.
• Previous customer service experience, ideally in both phone and email communication.

We review applications daily, so keep an eye on your phone and emails as we can't wait to talk to you about this exciting opportunity!

Join our client's friendly, growing team and become an integral part of their success story. Apply now and unleash your potential!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Luxury Goods and Jewelry

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