Customer Service Executive - Full Time Permanent Contract

Attewell Ltd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Attractive salary dependent on experience

23 days annual leave plus paid holidays

Group Critical Health Insurance

Bonus based on company performance

Enhanced maternity/paternity benefits

Flexible, supportive work environment

Job summary

A growing aerospace manufacturing company is seeking a Customer Service Executive to manage customer relationships and oversee a small team. The role involves delivering contract reviews and enhancing customer satisfaction within a dynamic environment. An ideal candidate has at least 5 years of experience in a customer-facing role and is proficient in MS Excel and ERP systems. Benefits include a competitive salary, 23 days of annual leave, and a supportive work environment.

Qualifications

• 5+ years of experience in a relevant customer-facing role.
• Proven track record of developing and managing customer relationships.
• Strong proficiency in MS Excel and ERP.
• Proficiency in MS Excel and ERP systems, with analytical mindset and attention to detail.

Responsibilities

• Manage customer service representatives and orderbook reviews.
• Deliver contract review process including sales order approvals.
• Lead and develop the customer service team for seamless service delivery.
• Develop the team to deliver portal integration, standard work, and handling inquiries and escalations.
• Identify new RFQ opportunities during weekly customer touch-points.
• Lead senior level customer meetings and escalation reviews.

Skills

Customer relationship management

Analytical skills

Communication skills

Proficiency in MS Excel

Tools

ERP systems (ideally SAP)

Job description

Customer Service Executive – Full Time Permanent Contract

Attewell is a fast‑growing aerospace manufacturing business based in Hayes, Middlesex. A vacancy has now arisen for a Customer Service Executive, reporting to the Commercial Director. This role is responsible for all aspects of the customer relationship for a group of our customer base, including: customer satisfaction, customer orderbook review, scorecard management and customer‑concern resolution. We’re a small and dynamic team, passionate about driving value‑creation through outstanding customer service.

The ideal candidate will be a self‑starter who demonstrates a high‑level of accountability, energy and commitment, as well as enjoying working in a fast‑paced environment requiring you to be highly responsive. The candidate will have relevant experience in a customer‑facing role, ideally in an aerospace manufacturing environment.

At Attewell, we believe passionately in the importance of diversity in our teams, and we strive to make our workplace as inclusive as possible, including being as flexible as possible to support our colleagues and teammates.

Main Responsibilities

• Manage a small team of customer service representatives to deliver weekly customer orderbook management and reviews for your accounts.
• Deliver the contract review process, including sales order approvals for your customer accounts
• Actively manage scorecards for key customers, leading a cross‑functional team to deliver the scorecard improvement plan for strategic customers
• Lead and develop your customer service team to deliver seamless customer portal integration, contract review process, customer orderbook management, customer service “standard work” and management of customer queries, escalations and customer information requests.
• Identify new RFQ opportunities as part of weekly customer touch‑points
• Lead senior level customer meetings / escalation reviews

Experience required

• At least five years experience in a relevant role
• A strong track record of developing customer relationships
• Ability to work unsupervised in a rapidly growing organisation and respond quickly to requirements, prioritising effectively
• Strong proficiency in MS Excel and ERP systems (ideally SAP)
• Analytical, with excellent communication skills and attention to detail and the ability to work across the organisation
• Proven track record in effectively managing a customer service/ programs team

Working hours

This is a full‑time role working 37.5 hours per week. Monday – Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm

• Attractive salary dependent on experience
• 23 days annual leave, plus paid bank holidays
• A flexible, supportive work environment with a diverse team
• Group Critical Health Insurance
• Group Death in Service
• Eligible for bonus based on company performance
• Attractive enhanced maternity/paternity benefits