Customer Service Executive

IWG plc; Stratford-upon-Avon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Training opportunities

Inspiring work environment

Job summary

Regus in the United Kingdom is seeking a friendly Community Associate to help customers at our centre, solving problems and ensuring they have everything they need to work efficiently.

You’ll start the day early, greet visitors, assist with WiFi codes, mail, directions and setting up projectors, and you’ll help plan next week’s networking events. You’ll also allocate posters, email customers, and close the day by tidying the centre and preparing for tomorrow.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks while delivering great service.
• Proficiency with MS Office and basic IT skills.

Responsibilities

• Greet customers and respond to requests as they come in.
• Assist with WiFi codes, mail, directions, and setup of projectors.
• Plan and draft invites for networking events and post notices around the centre.
• Email customers with updates and keep them informed about packages.

Skills

Communication

Customer service

MS Office

Multitasking

Tools

MS Office

Job description

Your job, your way

Community Associate

Salary - £27,100 per annum

Please note, you will be employed by a Regus Franchise Owner.

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What we offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities