Franchise Community Associate

Regus; Stratford-upon-Avon; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Bright workspace

Training opportunities

Job summary

Regus is seeking a Community Associate to support customers in one of our Regus centre teams. You will help customers with their needs, resolve issues, and ensure a smooth daily operation in a busy workspace environment.

You will arrive early to prepare the centre, assist with deliveries, set up rooms and project equipment, and work with the Community Manager to plan events and client communications. A friendly, proactive attitude and strong communication are essential.

Qualifications

• Excellent communication skills and the ability to build strong professional relationships.
• Ability to multitask and manage multiple customer requests.
• Positive, proactive and adaptable to changing priorities.
• Proficient with MS Office and basic IT tools.

Responsibilities

• Greet and assist customers in the Regus centre and address enquiries.
• Resolve issues and coordinate with centre teams to meet customer needs.
• Assist with event setup, bookings, and daily centre operations.
• Maintain a welcoming and tidy environment for clients and visitors.

Job description

Community Associate

At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you'll be able to work better, faster and happier too.

Your job, your way

Please note, you will be employed by a Regus Franchise Owner. At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you'll be able to work better, faster and happier too.

Community Associate

As a Community Associate, you'll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there's nothing the cleaners have missed.

Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and take an order for drinks.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.

Early afternoon, you sit down with the Community Manager to discuss the organisation of next week's networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything's nice and tidy, it's time to head home.

About You

We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people's needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What We Offer

On top of a competitive salary package you'll enjoy:

• A bright and inspiring work environment
• Training and development opportunities