Customer Service Executive

Dynamite Recruitment Solutions Ltd; Portsmouth; Hybrid; GBP 23,000 - 28,000; Full time

Job description

Customer Service Executive

Hybrid working: This position will allow you to work 2 days at home and 3 days in the office after probation.

Location: Portsmouth

Hours: Monday – Friday, 37.5 hours (you will need to be flexible between the hours of 8AM and 6PM)

Salary: £23,750 plus an opportunity to earn an additional 5%

Benefits include:

• Hybrid working
• Pension - 6% contribution
• Employee car scheme
• Well-being hours
• Gym memberships
• Holiday of between 25 and 30 days dependent on level of service
• Enhanced maternity
• Private medical insurance, paternity and premature baby leave
• Learning hours and several more

As a Customer Service Executive, you will work within a specialist department to manage customers via email and on the telephone with their needs.

Key duties will include:

• Speaking to customers on the phone and via email.
• Working with third-party suppliers to provide a seamless service for the customer.
• Assisting the customer from the first notification of an incident through to completion and anything in between.
• Taking accurate information from the customer whilst processing the details onto the system.
• Making fast decisions on who is at fault and documenting this with accuracy.
• Managing multiple inboxes whilst taking calls and prioritizing tasks.
• Taking down high volumes of information quickly and accurately and managing your time effectively to chase repairs and complete tasks between calls.
• Ensuring the quality of the calls made is paramount to the business, taking ownership of a problem, using your initiative, and seeing it through to the end.

The ideal Customer Service Executive will have/be:

• Previous experience of managing customers on the telephone or in a call centre environment.
• Ideally worked in insurance, financial services, accident management, car dealerships, garages, or anything similar (this isn’t essential).
• Ability to multitask.
• Well organized.
• Ability to take down information quickly and accurately.
• Fully competent in using Microsoft Word and Excel.
• Excellent attention to detail.
• Enjoy being busy.

To be considered for this position, please submit your CV ASAP or call the Commercial Team on 02392 455422.