Customer Service Executive

Daisy Communications; Bournemouth; On-site; GBP 25,000; Full time

Job summary

Join a leading independent provider of voice and connectivity services as a Customer Onboarding Representative. Based in Bournemouth, you'll ensure seamless service installations and provide top-notch customer support in a dynamic environment. With a competitive salary of £25,000 and a range of employee perks, this role offers opportunities for career progression and development.

Benefits

24 days holiday plus bank holidays

Refer a Friend scheme

Cycle to Work scheme

Vodafone Advantage Discount

Monthly targeted draws and incentivized lunches

Discount gym membership

Employee Assistance Programme

Company pension scheme

Qualifications

• Ability to thrive in a fast-paced environment.
• Strong customer service and administrative skills.
• Working knowledge of Windows-based packages.

Responsibilities

• Act as the first point of contact for customers during onboarding.
• Arrange new service installations and transfer services.
• Keep customers updated on installation progress.

Skills

Communication

Customer Service

Attention to Detail

Team Player

Positive Attitude

IT Skills

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

This role is with one of Daisy Communications' brands - 4Com

Salary: £25,000
Location: Bournemouth
Working Hours: Monday to Friday, 9:00 – 17:30 (37.5 hours)

Key Responsibilities:

• Act as the first point of contact for customers during onboarding to the 4Com Network.
• Arrange new service installations and transfer existing services from other providers into the 4Com Network.
• Work closely with suppliers to ensure a seamless installation experience for customers.
• Keep customers updated on the progress of their installation, including any delays or issues.

Qualifications:

• Ability to thrive in a fast-paced environment requiring excellent communication and meticulous attention to detail.
• Strong customer service skills and high-level administrative abilities.
• IT skills with a working knowledge of Windows-based packages.
• Ability to work effectively as part of a team, maintaining supportive relationships with colleagues and staff.
• Positive attitude and a proactive, 'can-do' approach to tasks.

Additional Information:

• Competitive salary of £25,000 per annum, dependent on experience.
• An exciting, fast-paced role with opportunities for progression.
• 24 days holiday plus bank holidays, increasing by 1 day each year.
• Refer a Friend scheme.
• Cycle to Work scheme.
• Vodafone Advantage Discount.
• Monthly company targeted draws and incentivized lunches.
• Discount gym membership.
• Employee Assistance Programme.
• Company pension scheme.