Telesales and Customer Service Executive

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Telesales and Customer Service Executive, central scotland

Client:

Location:

central scotland, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

b40732079ce2

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Title: Telesales and Customer Service Executive

Location: Central Scotland

Reference: J79177

Contact:

Telephone: 0141 647 6688

Categories: , , ,

We are looking for a passionate person who cares about customers and wants to work in an environment where they can thrive and showcase their skills in a growing business.

Our client, a leading player in the chilled packaging industry, is on an exciting journey and due to continued success, they are looking to add to their fantastic team through the appointment of a Telesales and Customer Service Executive.

As a Telesales and Customer Service Executive, you will work closely with internal teams to proactively increase sales of products with a focus on securing new business.

• Conduct outbound telesales activity to sell the full chilled packaging range
• Organise & manage daily call plan to meet outbound call KPIs
• Respond to email campaign interest, website sample enquiries
• Report on success
• Identify and manage prospects
• Influence customers to win business and cross-sell associated products
• Achieve sales targets in line with KPIs
• Maintain market and competitor knowledge
• Take inbound calls from customers
• Liaise with sales reps, customers, branches, and suppliers
• Issue information and process orders from customers
• Deal with queries relating to orders and costings
• Update orders, prices, and order confirmations in the company’s systems
• Assist with month-end processes
• Update stock levels and report figures to customers

About You:

• Previous experience in a role involving developing both new and existing business in a telesales environment
• Ability to present the benefits of our product range and how this will assist the customer
• Ability to multitask
• Proficient in all IT applications: Word, Excel, etc.