Customer Service Executive

Arnold Clark Group; Milton Keynes; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access for all employees

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Milton Keynes is seeking a Customer Service Executive to join the Activa team. You will handle enquiries by phone and email, coordinate vehicle quotations, and assist with supplier arrangements to ensure smooth services for customers.

The role is full-time, on-site, with training and progression opportunities. Applicants should be customer-focused, proactive, and able to work in a fast-paced environment.

Qualifications

• Experience handling enquiries by telephone and email.
• Strong organisational and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work in a fast-paced, changing environment.
• MS Office proficiency and computer literacy.

Responsibilities

• Handle incoming enquiries by telephone and email.
• Dispatch renewal emails and assist with vehicle selection.
• Organise demo vehicles and source vehicles from suppliers.
• Prepare vehicle quotations using the in-house system.
• Raise Activa orders or client forms as needed.
• Escalate driver or vehicle concerns when required.

Skills

Relationship building

Proactive attitude

Organisational skills

Interpersonal communication

Adaptability

Problem solving

Microsoft Office

Tools

In-house system

Job description

We are looking for Customer Service Executive to join our ACTIVA team in Milton Keynes.

We offer:

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 8.30am - 5pm

Day-to-day duties

• Dealing with incoming enquiries by telephone and email.
• Adhering to Activa's 15 second ring policy for answering all incoming calls.
• Dispatch of contract renewal emails and assist with vehicle selection.
• Organisation of demo vehicles as requested by customers.
• Obtaining confirmation of on the road prices from suppliers.
• Preparation of vehicle quotations using the in-house system.
• Raising Activa proceed-to-order or tailored client order forms as relevant.
• Sourcing and ordering vehicles with internal and external suppliers.
• Maintaining an overview of day-to-day driver or vehicle concerns and escalating where required.
• Arranging relevant authorisation letters for drivers as requested.

What we're looking for

• Flexible, self-motivated and team focused, with the ability to build effective relationships
• Confident, proactive and positive, with strong enthusiasm, energy and a practical "can do" attitude.
• Excellent organisational, prioritisation and problem-solving skills
• Good interpersonal, verbal and written communication skills
• Ability to work effectively in a fast-paced, changing environment
• Computer literate to intermediate level across Microsoft packages

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.