Customer Service Executive

Arnold Clark; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days' holiday allowance

Generous retail discounts

Private healthcare

GP access 24/7 and dental/medical cost

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Milton Keynes is seeking a Customer Service Executive to join our ACTIVA team. In this role you will handle incoming inquiries by phone and email and support customers with vehicle selection and pricing.

We offer 33 days holiday, private healthcare, pension, maternity and paternity packages, and opportunities for training. Full-time hours are Monday to Friday 8.30am–5pm, focused on delivering excellent service and building strong customer relationships.

Qualifications

• Experience in customer service or call centre preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office.

Responsibilities

• Handle inquiries by phone and email.
• Adhere to Activa's 15 second ring policy for answering calls.
• Dispatch renewal emails and assist with vehicle selection.
• Organise demo vehicles as requested by customers.
• Obtain confirmation of on-the-road prices from suppliers.
• Prepare vehicle quotations using the in-house system.
• Raise Activa proceed-to-order or tailored client order forms as relevant.
• Source and order vehicles with internal and external suppliers.
• Maintain overview of day-to-day driver or vehicle concerns and escalate as required.
• Arrange relevant authorisation letters for drivers as requested.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

MS Office

Tools

MS Office

Job description

We are looking for Customer Service Executive to join our ACTIVA team in Milton Keynes.

We Offer

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more...

Hours

Full time: Monday - Friday 8.30am - 5pm

Day-to-day duties

• Dealing with incoming enquiries by telephone and email.
• Adhering to Activa's 15 second ring policy for answering all incoming calls.
• Dispatch of contract renewal emails and assist with vehicle selection.
• Organisation of demo vehicles as requested by customers.
• Obtaining confirmation of on the road prices from suppliers.
• Preparation of vehicle quotations using the in-house system.
• Raising Activa proceed-to-order or tailored client order forms as relevant.
• Sourcing and ordering vehicles with internal and external suppliers.
• Maintaining an overview of day-to-day driver or vehicle concerns and escalating where required.
• Arranging relevant authorisation letters for drivers as requested.

What We're Looking For

• Flexible, self-motivated and team focused, with the ability to build effective relationships
• Confident, proactive and positive, with strong enthusiasm, energy and a practical "can do" attitude.
• Excellent organisational, prioritisation and problem-solving skills
• Good interpersonal, verbal and written communication skills
• Ability to work effectively in a fast-paced, changing environment
• Computer literate to intermediate level across Microsoft packages

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.