Customer Service Executive

OA; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

OA is recruiting a Customer Service Executive to join a growing team. This role involves processing customer orders and addressing queries with a strong focus on communication and organizational skills. Candidates are expected to have proficiency in MS Office and a passion for excellent customer service.

Benefits

Flexible working hours

Enhanced overtime pay for bank holidays

Responsibilities

• Accurately process orders from various sources to meet delivery deadlines.
• Liaise with Supply Chain and Marketing on stock issues and delivery timelines.
• Respond to customer queries regarding orders and ensure timely feedback.

Skills

Strong communication / interpersonal skills

Intermediate to Advanced level on MS Office

Excellent written and oral skills

Job description

E: [e-mail]
T: 02083442337

Customer Service Executive

Temporary to Permanent Position - Start immediately.

OA are recruiting for aCustomer Service Executiveto join our client’s successful and growing team.

We’re looking for someone passionate about delivering excellent customer service, you will the first point of contact for the trade, retail and fulfillment customers.

You'll need strong organisational skills to manage processing orders and managing all quires within set timeframes, and great attention to detail for handling amendments, availability, and delivery.

Strong and confident communication skills on the phones and confident to learn new systems - can do attitude.

Location: Park Royal NW10

Hours:
Full-time, Flexible shifts (able to work all different time shifts)
Monday to Friday.
8am - 4pm
9am - 5pm
9:30am - 5:30pm

30min unpaid Lunch.

One Sunday a month 10am - 6pm.

Bank holiday work varies - when worked paid enhanced OT rate – at double time, or time in lieu.

Benefits come into play once successful and transferred to permanent.

Customer Service & Order Processing Responsibilities

Accurately process orders from phone, email, website, and portals (e.g., Epsys, Procure Wizard) in time to meet delivery deadlines.

Follow all special order/delivery instructions and promptly inform customers of any product, pricing, or delivery issues.

Monitor stock levels, including reserved and limited availability items, and investigate all options before advising of shortages (e.g., pending dispatches, unpaid reserves, alternatives).

Liaise with Supply Chain and Marketing on stock issues, vintage or packaging changes, and delivery timelines.

Coordinate with Credit Control on account updates, new branches, payments, refunds, and credits.

Keep account managers informed of relevant customer activity, queries, and resolutions.

Handle retail queries such as voucher codes, website issues, delivery problems, order help, and product suggestions.

Support fulfilment partners by processing orders, resolving stock or delivery issues, and handling general enquiries.

Manage website promotions and premium/bespoke product stock.

Respond to Trustpilot reviews and ensure all customer feedback is addressed quickly and professionally.

Customer Service Executive- Skills and Experience:

• Strong communication /interpersonal skills
• Intermediate to Advanced level on MS Office
• Excellent written and oral skills

If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.