Customer Service Executive

First Recruitment Services; England; Hybrid; GBP 26,000; Full time

Job summary

A leading company in central Brighton is seeking a Customer Service Executive to join their vibrant team. This role involves assisting customers via phone, email, and live chat, while ensuring a high level of service and maintaining product knowledge. With a competitive salary of £25,260 and a range of benefits including hybrid working, this is an excellent opportunity for someone with strong customer service skills and a technical aptitude.

Benefits

25 days holiday plus public holiday plus Birthday day off

Share incentive plan

Pension scheme

Life assurance scheme

Income protection plan

Comprehensive discounts at major retailers

Access to free health and fitness classes

Volunteer days

Qualifications

• Previous phone/office based customer service experience ideally.
• Good computer literacy and administration skills.
• High attention to detail and good accuracy levels.

Responsibilities

• Work with customers on the phone, via live chat and email.
• Handle general client queries and monitor emails.
• Place customer orders using multiple systems.

Skills

Customer service skills

Problem solving

Technical aptitude

Attention to detail

Computer literacy

Tools

Google Drive

CRM systems

Microsoft Office

Job description

• Position: Customer Service Executive
• Salary:£25,260
• Location:Brighton – hybrid working (3 days in the office)
• Hours:Monday to Friday 9am – 5.30pm
• A great range of benefits as listed below and an excellent office location & environment

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.

The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.

As a Customer Service Executive you will:

• Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
• Handle general client queries and monitor / handle external and internal emails
• Place customer orders using multiple and sometimes complex systems
• Learn and maintain product and service knowledge
• Set up client accounts and provide support to new customers including quotations
• Promote existing and new products and services where required

Skills & experience required:

• Previous phone / office based customer service experience ideally
• Good computer literacy and administration skills
• High attention to detail and good accuracy levels
• Previous experience with Google Drive and CRM systems is a strong advantage

Salary, hours & company benefits:

• £25,260 per annum
• Monday to Friday 9am to 5.30pm
• Flexible working – hybrid with 3 days per week in the office and 2 from home
• 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
• Share incentive plan
• Pension scheme
• Life assurance scheme
• Income protection plan
• Comprehensive discounts at major retailers
• Wellbeing centre
• Access to free health and fitness classes and other perks
• Volunteer days

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.