Customer Service Executive -Devizes

Ford & Slater DAF; Devizes; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in Devizes. This role offers a fantastic opportunity to provide bespoke fleet management solutions while ensuring clients meet their legal obligations. You will be the champion of customer service, responsible for maintaining communication with clients and managing inspection and maintenance plans. With excellent training and development opportunities, a competitive salary, and a supportive work environment, this position is perfect for individuals with a passion for customer service and a desire to grow in their career. Join a team that values your contributions and offers exciting perks.

Benefits

Quarterly team bonus

Excellent training opportunities

22 days holiday, rising to 25

Employee recognition competitions

Team building activities

Employee assistance programme

Career progression opportunities

Pension

Cycle to work scheme

Qualifications

• Experience in customer service is preferred but training will be provided.
• A can-do attitude and ability to think on your feet are essential.

Responsibilities

• Ensure clients' fleet compliance and legal responsibilities.
• Document all correspondence with clients in the appropriate system.

Skills

Customer Service

Communication Skills

IT Literacy

Problem Solving

Organizational Skills

Job description

Do you want to work in a fast paced, friendly environment? Due to substantial growth, we currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Executive, we can offer you:

1. Salary of up to £26,000 (depending on your customer service experience)
2. Quarterly team bonus of up to £1,250 (up to £5,000 a year)
3. Excellent DAF customer service training & development opportunities – in house and manufacturer’s
4. 22 days holiday (plus statutory), rising to 25 days after 5 years service
5. Employee recognition competitions
6. Hosting our own mini events, food days and much more
7. Team building activities offsite
8. Employee assistance programme
9. Career progression opportunities
10. Pension
11. Cycle to work scheme
12. Office based with potential to go hybrid in the future

Who are we looking for as a Customer Service Executive:

Ideally, you will have the following skills / experience but training will be provided:

1. Most importantly, you’ll have a can do attitude.
2. Enjoy troubleshooting and have the ability to think on your feet.
3. A proven track record of providing world class customer service.
4. Exceptional communication skills both written and verbal.
5. A high level of IT literacy and comfortable speaking to clients on the phone and using email.
6. Be organised, resilient and have the ability to work on your own initiative.
7. Any experience of fleet management or the automotive sector would be an advantage but not essential.
8. Full UK driving licence (preferred).

The Customer Service Executive role / responsibilities include (but not limited to):

To be a customer service champion. Ensure our clients' fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plans and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm.

Apply today to start your Customer Service Executive journey with DAF Fleet Services

Apply for Customer Service Executive - Devizes