Customer Service Executive

OA; Borehamwood; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team. This role involves converting inbound calls and emails into memberships while ensuring exceptional customer service. You'll manage enquiries, handle amendments, and ensure compliance with eligibility criteria. The position offers a hybrid working model after a successful probation period, providing a great work-life balance. With opportunities for growth and development, this is an exciting chance to contribute to a forward-thinking company that values its employees.

Benefits

23 days holiday plus UK bank holidays

Life assurance

Private health care for you and dependents

Employee assistance programme

Season ticket loan

Annual leave purchase scheme

Qualifications

• Strong customer service skills with attention to detail.
• Experience in the property sector is useful but not essential.

Responsibilities

• Act as the first point of contact for members and prospects.
• Onboard new members and manage related administration.
• Respond to compliance-related enquiries and liaise with the Compliance team.

Skills

Customer Service Skills

Organisational Skills

Attention to Detail

Communication Skills

Numerical Skills

Problem-Solving

Tools

Microsoft Office

Job description

OA are recruiting for a Customer Service Executive to join our client’s successful and growing team.

We’re looking for someone passionate about delivering excellent customer service, as you'll be converting inbound calls and emails into memberships.

You'll need strong organisational skills to manage enquiries within set timeframes, and great attention to detail for handling amendments, cancellations, and refunds.

Clear communication is essential, especially when dealing with compliance issues like eligibility criteria and renewal payments.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.

Salary: Up to £26,000 – depending on experience

• 23 days holiday UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Annual leave purchase scheme

Customer Service Executive- Key Responsibilities:

• Acting as first point of contact for members and prospective members including making sure packs are sent and replying to emails
• Onboarding new members and related administration
• Proactively contacting abandoned registrations, other leads and members for renewal
• Responding to member, consumer and other interested parties who have compliance related enquiries
• Liaising with the internal Compliance team
• Attending trade shows and other events on behalf of all schemes as and when required
• As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

Customer Service Executive - Skills and Experience:

• Experience in the property sector especially the private rented sector, will be useful but not essential
• An excellent level of written and verbal communication along with good numerical skills
• Drive and self-determination with the ability to find and implement solutions to problems
• Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as needed

If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.